
5001 - 10000 employees
🍽️ Food & Beverage
🏭 Manufacturing
📦 Logistics
Food & Beverage • Manufacturing • Logistics
Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.
🔥 22 minutes ago
🗣️🇪🇸 Spanish Required
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5001 - 10000 employees
🍽️ Food & Beverage
🏭 Manufacturing
📦 Logistics
Food & Beverage • Manufacturing • Logistics
Nestle is a Swiss multinational food and beverage company that produces and markets a wide range of packaged foods and beverages, including coffee, bottled water, dairy products, infant nutrition, confectionery, frozen foods, and pet care brands. The company sells its products globally through retail and foodservice channels, operates extensive manufacturing and supply-chain operations, and focuses on nutrition, health, and wellness initiatives.
• Respond to customer queries by phone and written channels in a timely and accurate manner • Provide and clarify information regarding the nutrition of Nestlé animal products • Offer counselling and suggestions concerning nutrition, dietary restrictions, pet behavior, and pet health issues • Follow up with customers to ensure issues are resolved • Handle serious and sensitive consumer contacts according to specific guidelines • Inform customers about new products, functionalities, and campaigns • Gather consumer feedback and complete FAQ and knowledge-base documents • Build relationships with market stakeholders and provide health and nutrition information to support business decisions • Handle Nestlé CES Standard Instructions on Consumer Complaints appropriately and promptly • Redirect questions to appropriate stakeholders when unable to provide an answer
• Advanced written and spoken knowledge of Spanish and English • Bachelor’s degree in Veterinary Medicine, Biology, Food Science, or similar • 1+ year of experience as a Veterinary Technician, Veterinary Assistant, or in Customer Relations • Knowledge of pets’ nutrition and behavior • Experience in customer relations • Excellent communication and problem-solving skills • Ability to multitask and work autonomously while working remotely • Attention to detail • Flexibility and willingness to learn new ways of working and technologies
• Development of expertise in Nestlé’s Shared Solutions Business • Immersion in a culturally diverse team • Local and international exposure • Flexible working environment • Engagement and wellbeing activities • Competitive salary and annual bonus according to your performance • Meal allowance card • Flex Benefits — choose benefits most suitable for you • Nestlé Club discounts with several partners • Free coffee at the office • Special employee discounts • Company equipment according to professional needs • Medical support available at the office • E-learning courses and training program • Career progression and possibilities for an international career
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