Director, Business Consulting

November 25

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nesto

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Fintech • Finance • B2C

nesto is a Canadian online mortgage lender and brokerage that provides consumer mortgages, renewals, refinancing, and HELOC products across provinces. The company uses technology — including an AI-powered algorithm — to deliver low-rate comparisons, a streamlined digital application experience, educational guides and mortgage calculators, and access to licensed mortgage advisors. nesto targets homebuyers and homeowners with transparent, tech-enabled mortgage services and content.

501 - 1000 employees

Founded 2018

💳 Fintech

💸 Finance

👥 B2C

📋 Description

• Oversee and ensure the successful delivery of large B2B SaaS implementations, driving high-value customer outcomes. • Lead, mentor, and grow the Business Consulting team, mentoring staff and fostering a culture of delivery excellence. • Serve as the primary escalation point for project-related issues, working with customers and internal teams to find effective resolutions. • Develop and implement a scalable business analysis and delivery methodology, including standardized processes, templates, and best practices. • Manage resource allocation and capacity planning to ensure the team can effectively support the pipeline of incoming projects. • Collaborate with internal departments and teams, including Product, Engineering, and Operations, to ensure seamless customer handoffs and alignment between customer needs and product strategy. • Act as a senior advisor on complex implementation projects and build strong relationships with executive stakeholders at key customer accounts.

🎯 Requirements

• 8–10+ years of experience in large-scale (B2B) SaaS implementation or enterprise delivery/consulting, including at least 5 years in a leadership or management role. • Proven success managing a portfolio of multiple, concurrent software implementation projects in complex enterprise environments. • Demonstrated ability to drive high-value customer outcomes and measure significant return on investment. • A strategic mindset with experience in developing and scaling operational processes for a professional services team. • Strong leadership and people management skills, with demonstrated success in hiring, coaching, and developing talent. • Exceptional communication, negotiation, and stakeholder management skills, including proven ability to engage effectively with C-level executives. • Preferred but not a must Experience in the financial services or mortgage industry. • Bilingualism in French and English.

🏖️ Benefits

• Take advantage of nesto's employee mortgage program that provides our employees with the best, exclusive, preferred low rates. • Comprehensive Health Coverage: Top-tier Extended Health, Dental, and Vision coverage, featuring 100% drug coverage. • Access to a Group RRSP/DPSP Retirement Savings Plan featuring competitive company-matching contributions. • Telemedicine Services via Dialogue and coverage for Licensed Practitioner Services. • Family Support: Top-Up Programs provided for Maternity & Parental Leave. • The possibly to work fully remote or work from one of our offices in Montreal, Quebec, Calgary, Toronto, Vancouver, and more!