Netcall Group
501 - 1000 employees
🤝 B2B
📡 Telecommunications
🛒 Retail
B2B • Telecommunications • Retail
Netcall Group is a Peru-based business services company with more than 20 years of experience providing outsourced commercial management and customer-facing operations. The company offers end-to-end commercial administration of sales points, customer experience outsourcing (representing clients in stakeholder interactions), support-process management, and commercialization/import of mobile devices and accessories. It operates nationally in Peru with multiple offices, serves industries including telecommunications, education, insurance, hospitality and retail, and emphasizes scalable B2B services with large interaction and sales volumes.
Analista BI – Planilla Completa
🔥 0 minutes ago
🗣️🇪🇸 Spanish Required
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Netcall Group
501 - 1000 employees
🤝 B2B
📡 Telecommunications
🛒 Retail
B2B • Telecommunications • Retail
Netcall Group is a Peru-based business services company with more than 20 years of experience providing outsourced commercial management and customer-facing operations. The company offers end-to-end commercial administration of sales points, customer experience outsourcing (representing clients in stakeholder interactions), support-process management, and commercialization/import of mobile devices and accessories. It operates nationally in Peru with multiple offices, serves industries including telecommunications, education, insurance, hospitality and retail, and emphasizes scalable B2B services with large interaction and sales volumes.
📋 Description
• Diseñar, desarrollar y automatizar reportes y dashboards interactivos que consoliden la información operativa de las campañas Inbound y Outbound. • Transformar grandes volúmenes de datos crudos (procedentes de marcadores, CRMs y sistemas de WFM) en visualizaciones estratégicas que permitan identificar oportunidades de mejora, medir la rentabilidad y asegurar el cumplimiento de los KPIs del negocio y del cliente.
🎯 Requirements
• Bachiller o Titulado en Ingeniería de Sistemas, Estadística, Ingeniería Industrial, Matemáticas o carreras afines. • Deseable: Diplomado o especialización en Business Intelligence, Data Analytics o Big Data. • Mínimo 2 a 3 años de experiencia como Analista BI, Data Analyst o Analista de Reporting. • Experiencia indispensable en el rubro de Contact Center, BPO o Telecomunicaciones gestionando métricas operativas mixtas (Inbound/Outbound). • Visualización de Datos: Nivel experto en Power BI (dominio avanzado de DAX y Power Query) o Tableau. • Bases de Datos: Nivel avanzado de SQL (creación de vistas, procedimientos almacenados, optimización de consultas complejas). • Excel: Nivel experto (Macros, VBA, modelos de datos complejos). • Conocimientos básicos/intermedios en Python o R para análisis estadístico o limpieza de datos automatizada. • Contar con herramientas para trabajo remoto
🏖️ Benefits
• Sueldo fijo + variable • Planilla y beneficios sociales al 100% • Puntualidad en los pagos
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