Security Engineering Manager

🕒 June 17

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NetCov

WebsiteLinkedInAll Job Openings

201 - 500 employees

🔒 Cybersecurity

🤝 B2B

💼 Consulting

💰 Private equity on 2022-11

Cybersecurity • B2B • Consulting

NetCov is a 30-year managed IT and technology services firm that delivers managed IT, cloud, cybersecurity, compliance, and AI-driven advisory services to business and mission-focused organizations. The company emphasizes people-first managed services, proactive cybersecurity (including CMMC/NIST alignment for Department of Defense contractors), cloud migrations and optimization, compliance management, and strategic IT advisory and AI integration. NetCov supports industry verticals such as AEC (architecture, engineering & construction), credit unions, finance/PE-backed companies, nonprofits/NGOs, and DoD contractors; it cites partnerships with AWS and Microsoft, has 350+ team members, and supports 50,000+ users.

📋 Description

• Monitor daily service operations, ensuring adherence to SLAs and high-quality standards. • Project management, ensuring timely delivery of security solution deployments. • Develop strategies to enhance operational efficiency and customer satisfaction. • Lead and support a team of engineers and specialists, promoting a culture of excellence and continuous improvement. • Conduct performance evaluations, identify training needs, and facilitate professional development opportunities. • Ensure optimal staffing levels and shift coverage to meet service demands across all managed teams. • Continuously assess and refine operational processes to increase efficiency and effectiveness. • Implement and advocate for ITIL best practices within the security engineering team. • Drive initiatives to standardize security engineering procedures and documentation. • Compile and analyze service performance data to identify trends, areas for improvement, and achievements. • Prepare and present regular reports on team performance, service issues, and resolution metrics. • Serve as additional escalation point of contact for client communications related to service delivery and operational issues in support of team leads. • Foster strong relationships with clients, ensuring open lines of communication and satisfaction with service outcomes. • Collaborate with clients to understand their service needs and adjust operational processes accordingly.

🎯 Requirements

• Proficiency in managing service operations, including a deep understanding of ITIL principles and service management best practices. • Demonstrated ability to lead, motivate, and develop a team of technical support professionals. • Strong analytical and problem-solving skills, with the ability to utilize performance metrics to drive operational improvements. • Excellent communication and interpersonal skills, capable of effectively interacting with team members, clients, and other stakeholders. • Ability to adapt to changing priorities, manage multiple tasks simultaneously, and thrive in a dynamic service environment. • Experience with advanced security systems, including SIEM, EDR, and firewalls. • Familiarity with additional security products such as DNS Filtering and Threatlocker. • Knowledge of email security products and awareness training. • Understanding of IT service delivery and project management frameworks, like ITIL. • Compliance and risk management in a regulated industry.