Netfor, Inc.
The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. Weâve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care.
51 - 200 employees
Technical Help Desk Representative
Job not on LinkedIn
November 21
đ Florida â Remote
đœ Illinois â Remote
+7 more states
đ” $16 / hour
â° Full Time
đĄ Mid-level
đ Senior
đ» IT Support
Netfor, Inc.
The ART and Science of the Customer Experience is a proven combination of knowledge and understanding to create happy clients. Weâve created an outsourced solution to leverage our know-how toward creating seamless client support while removing the burden of tier one care.
51 - 200 employees
đ Description
âą Answer inbound customer calls and provide timely, accurate assistance. âą Use knowledge base articles to diagnose and resolve basic technical issues (e.g., point-of-sale systems, hardware, software). âą Follow step-by-step processes to guide customers or escalate issues to clients. âą Document customer interactions clearly and professionally. âą Deliver outstanding customer service to earn positive feedback.
đŻ Requirements
âą Strong verbal and written communication skills. âą Ability to type at least 35 words per minute. âą Comfortable multitasking (talking, typing, and navigating systems). âą Reliable, punctual, and professional under pressure. âą Basic familiarity with Windows operating systems and Microsoft Office 365. âą Experience troubleshooting Windows, printers, or networking is a plus, but not required. âą At least one technical or customer service certification (e.g., A+, CompTIA) if other qualifications are limited.
đïž Benefits
âą Generous PTO (up to 76.96 hours/year in year one) âą 401(k) âą health, dental, and vision insurance
Apply NowSimilar Jobs
November 21
DLT Enterprise Architect understanding the role of blockchain in businesses while collaborating with clients. Leading secure, scalable enterprise-level DLT solutions and supporting business development efforts.
đșđž United States â Remote
đ° $90M Series A on 2022-07
â° Full Time
đĄ Mid-level
đ Senior
đ» IT Support
November 20
Revit Specialist creating and managing Revit models for large-scale commercial and industrial projects. Supporting MEP drafting efforts with a focus on data center environments and collaboration with design teams.
đșđž United States â Remote
đ” $100k - $130k / year
đ° $105M Series D on 2000-06
â° Full Time
đĄ Mid-level
đ Senior
đ» IT Support
đŠ H1B Visa Sponsor
November 20
Strategic Delegation Audit Oversight Manager at Capital Rx ensuring operational compliance and driving process improvements. Overseeing compliance activities and supporting accreditation efforts in healthcare.
đșđž United States â Remote
đ” $105k - $135k / year
â° Full Time
đĄ Mid-level
đ Senior
đ» IT Support
November 20
Senior IT Engineer at 1Password enhancing cybersecurity for over 180,000 businesses. Driving IT best practices and leading change management in a fast-paced SaaS environment.
đșđž United States â Remote
đ” $117k - $159k / year
đ° $620M Series C on 2022-01
â° Full Time
đ Senior
đ» IT Support
đŠ H1B Visa Sponsor
November 20
Varsity Technologies
11 - 50
Helpdesk Technician providing technical support for social good companies in healthcare and education sectors. Troubleshooting various technical issues and assisting with online applications and services.