Technical Support Engineer

Job not on LinkedIn

🔥 35 minutes ago

🇮🇳 India – Remote

⏰ Full Time

🟢 Junior

🟡 Mid-level

📞 Support Engineer

👻 Ghost score 11%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NetFoundry

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

💼 Consulting

📦 Logistics

🔐 Security

Consulting • Logistics • Security

NetFoundry is a company specializing in zero trust networking solutions, providing secure and seamless connectivity for applications, data, devices, and users. Their innovative platform allows businesses to build and scale zero trust overlay networks, improving security and operational efficiency without the need for traditional VPNs. NetFoundry targets industries such as software providers, service providers, and manufacturers of intelligent products, embedding zero trust security to ensure robust and resilient network operations. By leveraging their Ziti Architecture, businesses can ensure secure and manageable networks across different environments, enhancing compliance and data protection.

📋 Description

• Resolve service issues affecting customer experience • Support, maintain & improve customer experience • Resolve or escalate incidents/problems/SR per established procedures • Track and progress-chase incidents to conclusion in line with SLA and quality standards • Work as a technical support engineer supporting NetFoundry’s zero trust NaaS platform • Perform network operational support and remediation activities • Work in a fast-paced, high-performance startup environment as part of a globally distributed team

🎯 Requirements

• A minimum of a bachelor’s Degree is required in Engineering/computer science, preferred • 0-2 years experience performing various tasks in Network Operations and Troubleshooting • 0-2 years experience in configuring/administrating software-defined networks, cloud networking, security products, cloud-native security solutions etc • Software-defined networking: Clear understanding of SDN concepts, solution design, and deployment, troubleshooting • Security: Understanding and working knowledge of firewalls, ACLs, cloud network security in AWS/Azure/GCP, etc • Cloud/ Virtualization: Working knowledge of AWS / Azure / GCP such as VMs, VPCs/ network gateways/ storage etc • Ready to work in a 24/7/365 environment with rotational shifts (APAC, EMEA, US) • Excellent communication skills, both written and verbal with excellent presentation skills. • Candidates with Certifications in Azure/AWS/GCP or in SDN/Python/Ansible/Terraform are preferred. • Knowledge of AI and prompts to work with AI tools such as Claude. • Preferred candidate with strong Software-defined networking and cloud security experience from SDWAN/Cloud-based security solution providers ( Product organizations) • Knowledge of scripting language like Python, Ansible, tools like Jenkins, Terraform, etc will be an added advantage • Good knowledge of Incident Management/Change management/Problem Management processes. • Experience working in a globally distributed team.

🏖️ Benefits

• Fully remote with flexible working hours • Employer paid comprehensive health benefits (including parent cover) and expanded well-being benefits • Employer-paid Life & AD&D • Paid Holidays • Unlimited PTO • Technology Stipend • Electronics Allowance • SWAG Allowance • Learning and Development Budget