Senior UX Researcher – Freelance

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Netguru

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

☁️ SaaS

🏢 Enterprise

🤝 B2B

SaaS • Enterprise • B2B

Netguru is a consultancy, product design, and software development company based in Poznań, Poland. It provides a wide range of services from ideation, rapid prototyping, product strategy, and software development, to user experience and interface design. Netguru focuses on industries such as finance, retail, healthcare, and real estate, offering solutions like Modern Retail, Proptech, AI Development, and Mobile App design and development. The company also specializes in team augmentation and maintenance services, ensuring rapid and efficient delivery for its clients.

📋 Description

• Contributing to Client's product strategy and helping define the future of their merchant service. • Exploring complex, ambiguous problem spaces in partnership with the team to understand opportunities and chart a path forward. • Influencing the team's approach to product development, shaping both the organization and its processes. • Designing and running studies using a broad range of qualitative and quantitative methods — including interviews, contextual inquiry, diary studies, and survey design. • Using AI-powered tools to accelerate synthesis, pattern recognition, and the delivery of insights at scale. • Improving the experience of millions of Client's merchants every day.

🎯 Requirements

• 6+ years of demonstrable experience in UX research, product research, or a related field. • Strong command of both qualitative and quantitative research methods (interviews, surveys, diary studies, contextual inquiry, etc.). • Proven ability to independently define research questions, select methods, execute studies, and synthesize findings. • Track record of product features and innovations that launched as a direct result of research contributions. • Experience working with merchants, restaurants, or similar B2B audiences. • Excellent verbal and written communication skills; strong storytelling and ability to present complex findings simply. • Active use of AI tools to support research workflows (synthesis, pattern recognition, insight delivery). • Strategic thinking and strong ability to build cross-functional partnerships. • Prior experience at a marketplace-based company. • MA/MS or PhD in HCI, Cognitive or Experimental Psychology, Sociology, Anthropology, Design, or a related field. • Experience working across multiple audience types within a marketplace (Merchant + Consumer context).

🏖️ Benefits

• 100% remote work, • work with an experienced team of developers and designers, and continuous development of your hard and soft skills, • a mentor who will assist you during your first days, • project-based, preferably long-term collaboration on challenging products (FinTech, B2B software, E-commerce and more).