Lead – Agentic AI Forward Deployment Engineering

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Serve as the primary technical and delivery leader responsible for transforming enterprise customer requirements into production-grade Agentic AI solutions. • Partner directly with customers to understand their business processes, design scalable AI-powered workflows, lead end-to-end implementations, and ensure successful deployments that deliver measurable business outcomes. • Own the complete customer deployment lifecycle—from discovery and solution design to implementation, quality assurance, go-live, and continuous optimization. • Work closely with Customer Success, Product, Engineering, Integration Engineers, and QA teams while acting as a trusted advisor to enterprise stakeholders throughout their AI transformation journey.

🎯 Requirements

• 6–12 years of experience in Solution Architecture, Enterprise Delivery, Implementation Consulting, Professional Services, or Technical Program Management for SaaS or AI platforms. • Proven experience leading complex enterprise software deployments and customer implementations. • Strong ability to gather business requirements and translate them into scalable technical solutions. • Experience managing cross-functional delivery teams across engineering, product, QA, and customer-facing functions. • Deep understanding of APIs, enterprise integrations, system architecture, data flows, and distributed systems. • Excellent customer-facing communication, stakeholder management, and executive presentation skills. • Strong project leadership and problem-solving capabilities with a focus on execution excellence.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace. • We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, disability, veteran status, and other protected characteristics.