Solution Architect – Agentic Delivery

🕒 December 17, 2025

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Netomi

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

📋 Description

• Lead deep **solution and architecture discussions** with enterprise customers. • Translate business and operational requirements into **scalable, secure technical architectures**. • Own technical success during the **early delivery lifecycle (0–90 days)**. • Act as the **primary technical escalation point** for complex delivery and integration issues. • Design and review **API-first integrations**. • Lead **web and mobile application integrations**. • Lead integrations with **customer support and contact center platforms**. • Define data flows for: • - Ticket creation and updates • - Conversation context synchronization • - Agent assist and human handoff scenarios. • Ensure reliable, secure, and performant integrations aligned with customer workflows. • Contribute to **RFP / RFQ responses**, providing: • - Architecture and deployment models • - Integration approaches and constraints • - Security, scalability, and performance considerations. • Participate in technical discovery calls and solution walkthroughs with prospects. • Lead discussions on: • - Deployment architecture and environment isolation • - Security posture, compliance requirements, and data handling • - Network connectivity, peering, and access models • - Load testing, scale readiness, and performance validation. • Partner with engineering teams to align customer requirements with platform capabilities.

🎯 Requirements

• 8+ years of experience in **Solution Architecture, Technical Consulting, or Enterprise Delivery** roles. • Strong experience designing and delivering **API-driven enterprise solutions**. • Deep understanding of: • - REST APIs, webhooks, authentication and authorization • - Web and mobile application integration patterns • Experience integrating with **customer support desk / CRM systems** (Zendesk, Salesforce, ServiceNow, etc.). • Proven ability to lead **customer-facing technical discussions** and architecture reviews. • Experience acting as an **escalation point** for complex technical issues. • Hands-on experience supporting **RFP / pre-sales technical responses**. • Excellent communication and stakeholder management skills.

🏖️ Benefits

• Netomi is an equal opportunity employer committed to diversity in the workplace.