Solutions Architect

21 hours ago

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Netomi

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Artificial Intelligence • Enterprise • SaaS

Netomi is a company that specializes in providing AI-powered customer experience solutions. Their platform, known as Agentic OS, is designed for enterprise-scale customer service and integrates seamlessly with existing business systems. Netomi's solutions leverage generative AI and large language models to automate over 80% of customer inquiries, enhance customer satisfaction, and reduce support costs. Netomi is trusted by global brands across various industries, offering secure, proactive, and predictive customer care through omnichannel support, including email, chat, messaging, SMS, social media, search, and voice. The company ensures compliance with stringent security standards and data protection regulations.

51 - 200 employees

🤖 Artificial Intelligence

🏢 Enterprise

☁️ SaaS

💰 $30M Series B on 2021-11

📋 Description

• Act as the strategic and technical owner for designing, architecting, and deploying large-scale Agentic AI solutions for enterprise customers. • Translate complex business processes into AI-driven workflows and define integration blueprints. • Collaborate with Customers, CSM, Integration Engineers, QA, Product, and Engineering for the success of every deployment. • Lead discovery sessions with enterprise customers to understand their business processes, operations, workflows, KPIs, and constraints. • Identify automation opportunities and design agentic orchestration strategies using Netomi’s AI platform. • Build detailed solution blueprints, including workflows, data exchanges, escalation logic, guardrails, analytics, and agent lifecycle design. • Ensure agent workflows comply with enterprise standards (security, reliability, audit, governance). • Serve as the product owner during deployment — driving priorities, clarifications, acceptance criteria, and workflow evolution. • Validate solution behavior with QA and guide test plans, scenario tests, and success criteria. • Train customer teams on agentic workflows, governance, and performance improvement strategies.

🎯 Requirements

• 4–10 years in Solutions Architecture / Implementation Consulting / Product Consulting / Workflow Design for enterprise SaaS or AI platforms. • Experience designing complex workflows and integrations across enterprise systems. • Ability to gather requirements, translate them into technical specifications, and drive execution. • Customer-facing consulting experience with strong communication & facilitation skills. • Understanding of REST APIs, event-driven systems, data flows, and enterprise integrations. • Experience working cross-functionally with CSM, engineering, product, and QA teams. • Background in Conversational AI, Agentic AI, RPA, Automation, CRM/Ticketing, or LLM-based products. • Hands-on experience defining business logic, decision trees, or automated workflows. • Experience with enterprises such as airlines, BFSI, telecom, retail, or large-scale customer support environments.

🏖️ Benefits

• Health insurance • Remote work options