Junior Cloud Engineer – Windows Administrator

🔥 17 minutes ago

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Netrix Global

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1990

🔒 Cybersecurity

🤖 Artificial Intelligence

IT Service Management • Cybersecurity • Artificial Intelligence

Netrix Global is an IT consultant and managed service provider dedicated to solving business challenges through technology. With a team of over 600 technical engineers, solution architects, and IT professionals, Netrix Global specializes in IT strategy, application development, cloud infrastructure, data and AI, modern work solutions, and comprehensive cybersecurity services. The company acts as an extension of their clients' teams, offering services that include IT strategy design, implementation, and ongoing management. Known for their enterprise-level consultancy capabilities combined with the agility of a local provider, Netrix Global delivers tailored IT solutions to modernize and secure business operations, enhancing productivity and innovation across various industries.

📋 Description

• Own end-to-end patching lifecycle across RMM/MDM (Addigy/JAMF/Intune) driven environments for Windows Servers, Windows Workstations and macOS endpoints • Drive patch compliance SLAs: Monthly remediation of security and critical updates • Quarterly execution of major OS upgrades • Establish and execute patch cadences aligned with Risk severity (CVSS prioritization) and Business impact windows • Continuously monitor, report, and improve compliance posture across all managed environments • Identify and remediate patch failures, drift, and systemic compliance gaps in a timely manner • Plan and execute OS upgrades (Windows & macOS), maintain minimal disruption through controlled rollout strategies (rings, phased deployment) and ensure rollback strategies are defined and validated • Learn and support adjacent service areas including but not limited to: Microsoft 365 administration (basic support across Exchange, Sharepoint, One-Drive, Teams workloads, identity, device posture) • Azure platform operations (VM Administration, Configuration and patching, other baseline services) • End-user issue resolution (experience-focused troubleshooting) • Backup monitoring and remediation (job failures, restore validation) • Perform other routine monthly, quarterly system and service health checks (including but not limited to AD/DNS, M365, Backups (Saas & BaaS), Physical Servers and related workloads) • Utilize patching and endpoint management platforms such as Microsoft Intune, Jamf, N-able / RMM tools, SCCM / Endpoint Manager • Drive automation of Patch deployment, Compliance reporting, Failure remediation workflows • Act as a proactive interface between engineering and customer stakeholders by partnering with TAM/CSM to drive remediation accountability within the customer organization and roll up updates and reports across the various proactive system and service health checks

🎯 Requirements

• Bachelor’s degree in information technology or related field, or equivalent experience • 1-3 years of hands-on experience in IT infrastructure support and management of core technology stack of Servers and Workstations • 1–3 years of hands-on experience supporting Windows Server and Windows Workstation environments • Strong understanding of Windows operating systems, including installation, configuration, troubleshooting, and version upgrades • Knowledge of patch deployment, compliance monitoring, and vulnerability remediation • Strong troubleshooting and problem-solving skills • Excellent communication and documentation skills • Basic knowledge of Microsoft Azure services and cloud concepts • Basic knowledge of Microsoft 365 administration • Basic understanding of virtualization technologies such as Hyper-V or VMware • Experience working in a Managed Service Provider (MSP) environment • Excellent verbal and written communication skills in English • Strong problem-solving and analytical thinking skills • Self-motivated with the ability to prioritize tasks and manage time effectively • Exceptional customer service and client communication • Ability to work independently or collaboratively within a team • Consistent follow-up and attention to detail on open tasks and tickets • Ability to work remotely with minimal distractions and a reliable internet connection

🏖️ Benefits

• Comprehensive group benefits to meet the needs of you and your family • Flexibility and time off when you need it • Casual work environment