Shift Supervisor, Senior Support Manager

Job not on LinkedIn

September 7

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NetSolid Investments

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Finance • Marketing • Gaming

NetSolid Investments is a Ukraine-based investment fund that primarily focuses on digital marketing and traffic projects. The company specializes in providing capital, expertise, and support to help entrepreneurs and young businesses grow and become leaders in their respective markets. NetSolid Investments is involved in multiple areas such as MarTech, affiliate marketing, traffic products, and marketplaces, with a particular interest in iGaming and IT products. The fund is known for investing not only financial capital but also offering operational and marketing expertise, making it a unique player compared to traditional venture capital and private equity firms. They pursue investments at various stages including venture building, early stage, and private equity, providing support ranging from $50,000 to $1,500,000 for promising startups and mature businesses alike. Their goal is to create a leading hub for digital marketing businesses globally, nurturing talent and projects towards success.

11 - 50 employees

💸 Finance

🎮 Gaming

📋 Description

• Oversee customer support team during the shift • Provide guidance to agents during the shift on customer-related cases • Consult with the team on complex or unusual cases • Manage break schedule for agents during the shift • Communicate brand-related updates to the team (via Slack, Zendesk) • Handle email processing • Chat, document and payment processing when required (not daily) • Guide and mentor the team and work closely with high-level customer support inquiries

🎯 Requirements

• At least one year of experience in a similar role (Shift Supervisor, Senior Customer Support, Team Leader, Quality Assurance, VIP Manager) • At least one year of experience in the iGaming industry • Minimum of Upper-intermediate English proficiency (fluent in written and spoken English) • Experience with SoftSwiss and/or TMA platforms • Proficiency in chat and email support • Strong understanding of customer service principles • Ability to multitask and think on your feet while calmly handling customer and team inquiries • Personable and reliable team player with a customer service mindset • Be interested in learning about iGaming and increasing tech knowledge • Willingness to work different shifts including 2-night shifts per week (Customer Services Department open 24/7)

🏖️ Benefits

• Fully remote work • Ability to attend the office in Lviv (pet friendly) • Extensive training program (fully paid after successful completion) • Diverse paid times off: Vacation, Recreation days, Birthday off, Sick leaves • Presents and bonuses from the company