Customer Support Manager

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🕒 February 20

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NetVendor

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏠 Real Estate

📋 Compliance

☁️ SaaS

💰 $52M Series C on 2000-05

Real Estate • Compliance • SaaS

NetVendor is a company specializing in vendor management and compliance solutions tailored exclusively for the real estate industry. They provide tools and services to property management companies (PMCs) that help manage vendor networks, reduce vendor-related risks, and streamline property maintenance operations. Their offerings include NetVendor Compliance, a service for vendor credentialing and risk management, and NetVendor Maintenance, which enhances property maintenance with mobile solutions, digital inspections, and resident engagement features. NetVendor aims to simplify and digitize property management processes, improving efficiency for multifamily property management and ensuring seamless operations from vendor sourcing to maintenance tasks.

📋 Description

• Manage day-to-day communication with our clients and collaborate with internal teams as needed to process client requests • Build relationships with our clients to ensure NetVendor is providing the right support to retain clients • Maintain and grow client relationships while ensuring their needs are met effectively • Address and resolve any issues or concerns that arise, ensuring satisfaction and smooth operations • Manage client expectations and align them with company capabilities to ensure realistic goals and successful outcomes • Work closely with other departments to gather information and ensure projects are delivered successfully • Analyze reports to pinpoint factors contributing to low compliance, with the objective of enhancing overall compliance rates • Additional responsibilities as assigned

🎯 Requirements

• Basic computer knowledge and experience using Microsoft Word, Excel, and Outlook • Basic level of experience with email and chat technologies • Solutions oriented with strong and creative critical thinking skills • Able to troubleshoot, problem solve, make logical decisions, and set priorities • Able to work effectively under pressure • Ability to work in a fast-paced, metric-driven environment with the ability to multi-task • Strong written and verbal communication skills • Strong presentation skills, critical thinking skills, and the ability to work independently • Strong interpersonal skills including active listening, providing and receiving feedback, setting expectations, etc. • High School diploma or GED • 1-2 years of Customer Service experience

🏖️ Benefits

• Medical, dental, and vision insurance • HSA, FSA, and DCFSA • Long- and short-term disability insurance • Free basic life insurance • Generous paid time off policy • Paid holidays: 7 per year + 1 floating holiday • Maternity Leave • 401(k) with company match • Employee Assistance Program