Desktop Support Technician

Job not on LinkedIn

🕒 March 20

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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American Technology Services

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1994

🔒 Cybersecurity

🤝 B2B

🏢 Enterprise

Cybersecurity • B2B • Enterprise

American Technology Services is a full-service IT firm that delivers managed services, cybersecurity, compliance, cloud and Microsoft-based hosting, custom software development, and IT strategy and lifecycle management. ATS operates a Security Operations Center and offers vulnerability assessments, incident response, continuous monitoring, and Microsoft GCC/GCC High solutions for government contractors and regulated organizations. The company also provides help desk and embedded onsite technology teams, and explores advanced technologies such as artificial intelligence and virtual/immersive research to build tailored, secure IT solutions for enterprise, associations, financial institutions, nonprofits, and healthcare clients.

📋 Description

• Ability to work individually and in team environments both internally and with clients to formalize client systems and project implementation and migration plans. • Provide proactive maintenance of systems, technical support, and guidance of client network and systems. • Ability to work as part of a team to solve problems. • Manages system back-up and recovery solutions. • Perform troubleshooting analysis of desktop applications, servers, and network components. • Monitors system performance and implement tuning as needed. • Participates in developing and maintaining technical documentation associated with customer systems. • Follow department procedures for successful incident management. • Proactively monitor overall health of network and server infrastructure, which includes, but is not limited to, backups, patching, threat management software, and overall health of server systems and network devices. • Participate in on-call rotation as required.

🎯 Requirements

• Bachelor’s degree in a related field or equivalent work experience. • At least 5 years prior experience either in consulting or a managed services environment. • MCSE / CCNP or progress toward MCSE / CCNP. • At least 1 year of experience in Windows Server with Active Directory. • At least 1 Year of experience with Office 365 and Azure, Microsoft Exchange, and SharePoint Online. • At least 1 year of experience with Routers and routing protocols.