Customer Success Manager

🕒 6 days ago

🏈 Alabama – Remote

🏈 Alabama – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Lead designated territory and provide end-to-end renewal execution support to ensure customer retention and annual revenue and growth targets. • Spearhead renewal negotiations and drive incremental revenue. • Connect with customers regularly both virtually and in-person to become a trusted advisor. • Establish strong relationships based on knowledge of customer requirements and commitment to value. • Encourage all accounts to become Neumo references. • Develop effective and specific account plans to ensure revenue target delivery and sustainable growth by driving Demand Generation, Pipeline and Opportunity Management strategies. • Establish customer acumen - actively understand each customer’s needs, strategic growth plans. • Possess knowledge of Neumo contract terms and conditions and understand and deploy negotiation methods that are mutually beneficial to Neumo and our customers. • Leverage internal Neumo resources to navigate contract creation, pricing, closing and bookings. • Leverage Neumo Solutions – be proficient in and bring all Neumo offers to bear on sales pursuits including industry solutions, LOB solutions and technology/consulting/business process outsourcing solutions. • Understand Neumo's competition and effectively position solutions against them. • Ensure effective Pipeline planning - Follow a disciplined approach to maintaining a rolling pipeline. • Keep pipeline current and moving up the pipeline curve. • Leverage support organizations including Marketing, IAE’s, Partners and channels to funnel pipeline into the assigned territory. • Orchestrate resources: deploy appropriate teams to execute winning product and service deployment including both Neumo and Partner resources. • Ensure account teams (and Partners) are well versed in each account’s strategy and well positioned for all customer touch points and events. • Maximize the value of all sales support organizations. • Maintain CRM system with accurate customer and pipeline information. • Enthusiastically support all Neumo promotions and events in the territory. • Understand state and local government management and sales and marketing serving the public sector. • Knowledgeable in commercial metrics and forecasting principles. • Perform other duties as assigned.

🎯 Requirements

• Bachelor’s degree equivalent • Proven work experience (3+ Years) as a Client Success Manager, Customer Success Manager, Account Manager, Key Account Manager, or relevant role related to renewals of primarily to public sector, state and local government account • Experience in sales operations and or contract negotiation a plus • Proven track record in business application software and service sales across industries • Demonstrated success with large transactions and lengthy sales campaigns in a fast-paced, consultative, and competitive market.

🏖️ Benefits

• Competitive benefits and compensation package