Director – Business Operations

🕒 July 17

🏈 Alabama, Ohio, +2 more states – Remote

🏈 Alabama – Remote 🏈 Ohio – Remote 🌴 South Carolina – Remote 🤠 Texas – Remote

⏰ Full Time

🔴 Lead

⚙️ Business Operations

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

Government • SaaS

Neumo is a government-focused cloud software company that provides automation and digital services for state and local public agencies. Their platform powers transactions and interactions between government agencies and constituents, offering products across revenue compliance (tax & licensing, short-term rental compliance, auditing, unclaimed property), justice (court case management, jury, probation), DMV (kiosks, testing & certification, fulfillment), public administration (land records, vitals, pension payments), payments (integrated payments, revenue collection, payment management), and platform services (reporting & analytics, forms, digital processing, ID verification, eSignatures, alerts, IT managed solutions). Trusted by 4,500+ agencies in North America, Neumo processes hundreds of millions of transactions and collects community revenue. The company focuses on improving efficiency, compliance, and self-service for government constituents using cloud and kiosk solutions.

📋 Description

• Partners with the EVP/GM, Lines of Business and Finance leadership on revenue strategy and critical strategic and operational initiatives designed to improve and maximize revenue acquisition, retention and growth • Implement objectives that reflect the company’s business goals and identify opportunities for process improvement • Assist in high levels of quality, accuracy, and process consistency in planning, forecasting, and budgeting approaches used by the teams • Maintains a holistic view of our operations and associated technology, e.g. Salesforce, CPQ, Replicon ServiceNow etc. • Facilitates successful implementation of new programs through the teams by ensuring that a well-defined, efficient process is in place for launch • Drives continuous process improvement across sales and revenue functions • Leads a change management process to build organizational understanding of proposed changes, establishes support from key leadership stakeholders • Works closely with leadership to define the optimal performance measurements and performance management programs required to ensure sales success • Aligns reporting, training, and incentive programs with performance management priorities • Perform other duties as assigned

🎯 Requirements

• Bachelor’s degree (Communications, Business Administration, Finance, or Economics a plus) • 10+ years in State and local SW Services implementation and Support • 5+ years of experience leading projects end-to-end that require strategic and creative thinking • Strong interpersonal skills with the ability to influence and lead cross-functional teams as well as make effective and timely decisions • Ability to work across diverse teams and stakeholders to identify needs and synthesize information to develop a strategic action plan • Experience in project SOW, pricing and contract review and implementation • Proactive and creative problem-solving skills, with the ability to think strategically to identify problems and recommend effective plans of action • Strong communication skills; capable of conveying complex information to a broad audience, including but not limited to preparing executive-level documents and developing presentation materials that can be shared across different levels of the company • A results and success-oriented mentality, conveying a sense of urgency and driving issues to closure • Knowledge or familiarity with Salesforce, Replicon, ServiceNow, CPQ and Excel • An innate drive to innovate and optimize the use of available resources • Comfort with adapting and adjusting to multiple demands, shifting priorities and rapid change • Travel expected 25% of time

🏖️ Benefits

• competitive benefits and compensation package