AI Business Analysis Analyst III

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🔥 8 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🧐 Business Analyst

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Neumo

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏛️ Government

☁️ SaaS

💳 Fintech

Government • SaaS • Fintech

Neumo is a government-focused cloud software company that provides automation and transaction platforms for state and local public agencies. Its product suite includes revenue and tax & licensing compliance, DMV systems and kiosks, court and justice case management, payments and revenue collection, land and vital records, ID verification, eSignatures, reporting/analytics, and managed IT solutions. Trusted by 4,500+ city, county, state, and federal agencies across North America, Neumo reports processing roughly 900M transactions and collecting about $44B in revenue for communities served. The company’s mission is to modernize constituent-facing government services through self-service solutions, integrated payments, and a unified cloud platform.

📋 Description

• Shadow employees, conduct structured interviews, and observe workflows firsthand to identify repeated, high-value knowledge work • Document end-to-end processes: steps, frequency, time spent, data involved, decision points, and handoffs • Classify which steps in a process can be fully automated (AI or software), which need human-in-the-loop verification, and which should stay manual • Quantify the value of each automation opportunity (time saved, error reduction, throughput increase) so the team can prioritize effectively • Prioritize the backlog of automation opportunities, working with the AI team leader to sequence what gets built • Manage intake from the automation request portal, where employees across the company submit their own ideas for AI-powered improvements • Track adoption and impact after automations are deployed, identifying what’s working and what needs adjustment • Identify patterns across departments: if three teams have the same bottleneck, that’s one reusable solution, not three custom projects

🎯 Requirements

• 3+ years in a role focused on business process analysis, operations improvement, or workflow optimization • Experience working across multiple departments or business units, not just within a single silo • Experience in a company going through a merger, integration, or large-scale operational transformation • Experience with process mining, value stream mapping, or similar structured discovery methods • Experience managing or contributing to an internal automation request intake process

🏖️ Benefits

• Competitive benefits and compensation package