Salesforce Solution Architect, Service Cloud Voice

🕒 May 12

🏄 California, Colorado, +8 more states – Remote

🏄 California – Remote ⛰️ Colorado – Remote 🏛️ District of Columbia – Remote 🌽 Illinois – Remote 🗽 New York – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote ❄️ Minnesota – Remote ☕ Washington – Remote

💵 $94.4k - $266.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐👩‍💻 Salesforce Developer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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NeuraFlash

WebsiteLinkedInAll Job Openings

201 - 500 employees

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

NeuraFlash is a leading provider of AI-powered solutions across multiple industries, specializing in the implementation and integration of Salesforce and AWS platforms. They offer a wide range of services, including change management, data analytics, and managed services, tailored to sectors like manufacturing, retail, communications, financial services, and more. As a Salesforce and AWS partner, NeuraFlash is known for its innovative AI solutions, including Agentforce Service Cloud and Voice, which help businesses streamline operations and enhance customer service. Through their dedicated team of experts, NeuraFlash aims to create seamless, transformative experiences for their diverse clientele, leveraging their expertise in automation and data integration to deliver real business outcomes.

📋 Description

• Facilitate business process reviews to identify customer requirements and processes • Translate customer requirements into contact center design, leveraging best practices and minimizing the need for custom development • Configure Salesforce Service Cloud Voice and Amazon Connect solutions • Develop technical requirements and specifications for customers and the technical delivery team • Drive best practice contact center design into each and every aspect of solution delivery • Effectively manage aspects of projects and customer communications • Deliver customer end user training and documentation • Oversee and be accountable for the successful completion of all aspects of assigned projects • Exercise independent judgment, and take the lead role on enterprise level projects with minimal direction from senior management • Lead vision and strategy discussions with contact center and customer service leadership and management • Architect and build best-in-class implementations of Service Cloud • Configure Salesforce Solutions using point-and-click tools available on the platform (e.g., Process Builder and Visual Flows) • Understand and leverage Salesforce Platform to implement scalable solutions • Partner with our Artificial Intelligence team to create innovative Salesforce solutions for our customers • Acquire new technical expertise and understanding of latest Salesforce features and major launches • Understanding of contact center routing strategies in Salesforce and Amazon Connect

🎯 Requirements

• 3-5+ years project experience in a hands-on position • 3+ years of experience with Salesforce in a development or configuration capacity • Understanding of customer service and contact center operations with experience solving Complex Use Cases • Solid understanding of Salesforce Platform and its architecture • Experience building Custom Applications, Lightning Experience, Visual Flows, and Process Builders within Salesforce • Understanding of Release Management, Application Lifecycle Management, Development Lifecycle, and Deployment Best Practices and Governance • Client facing experience in the following areas: Pre-Sales Activities, Project Management/Ownership, Discovery and Design, Delivering Solution Options to Customers, and Enterprise Application Architecture

🏖️ Benefits

• Remote & In-Person work options • Travel commitment of up to 25% • Flexible work hours • Culture of trust and understanding • Collaborative work environment