Inside Service Engineer

Job not on LinkedIn

November 20

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🌾 Iowa – Remote

Although this job is listed in Iowa, this company may be open to hiring remote in other states.

+3 more states

🌵 Arizona – Remote 🌾 Iowa – Remote 🌪️ Oklahoma – Remote ❄️ Minnesota – Remote 🧀 Wisconsin – Remote

💵 $50k / year

⏰ Full Time

🟢 Junior

🔧 Field Service Engineer

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New Charter Technologies

WebsiteLinkedInAll Job Openings

IT Managed Services • Cybersecurity • Healthcare

New Charter Technologies is a leading platform comprised of high-performing Managed Service Providers (MSPs) across North America, specializing in IT solutions for small and medium-sized businesses. They offer a comprehensive range of services including IT managed services, co-managed IT, consulting, outsourcing, and advanced cybersecurity. Their mission is to transform clients' IT needs from a necessary expense into a strategic advantage, leveraging modern technology and personalized service to enhance business productivity and innovation.

501 - 1000 employees

Founded 2018

🔒 Cybersecurity

📋 Description

• Work from home, remotely supporting Elements' client end users with daily troubleshooting and account management • Support desktops, virtual environments, and co-located systems in collaboration with service teams • Rapidly adapt to new technologies and maintain updated knowledge of computer systems • Maintain detailed documentation using Hudu and Connectwise PSA • Provide daily customer interaction with a professional and positive attitude • Attend team meetings and improve technical skills continuously • Manage ticket resolution, follow-ups, and proactive reviews of client systems

🎯 Requirements

• Two-year technical degree and 1-5 years of service center support experience • Preferred experience with a Managed Service Provider (MSP) • Certifications (general and at least one in a specialized area preferred) - A+ or Network+ • Experience with Active Directory, Entra ID/ Azure AD, Hudu or IT Glue, Connectwise PSA, and N-able/N-central RMM, or related systems • Strong organizational, communication, and problem-solving skills • Professional demeanor and ability to work independently or in a team

🏖️ Benefits

• Competitive salary • Opportunities for continued education and certifications • Collaborative and team-focused environment • Participation in marketing and training events