Customer Service Advisor, Belgian Market

🔥 0 minutes ago

🇪🇸 Spain – Remote

💵 €1.6k - €2.2k / month

⏳ Contract/Temporary

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NewCo Communications

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2010

💼 Consulting

👥 B2C

📡 Telecommunications

Consulting • B2C • Telecommunications

NewCo Communications is a company specializing in customer service and business process outsourcing, offering nearshoring and offshoring services. They provide a range of services including technical support, administrative support, and customer experience management across a multi-lingual, omni-channel technology platform. NewCo Communications focuses on cost reduction, high performance, and customer advocacy, and is committed to data privacy and security compliance with certifications such as PCI DSS and ISO 27001.

📋 Description

• Provide professional customer support via telephone and e-mail • Act as an important point of contact between the customer and the organisation • Assist customers with questions relating to their cards, payments and accounts • Support customers with lost or stolen credit and debit cards • Carry out identity verification and explain required next steps • Help identify potentially fraudulent transactions and take appropriate action • Support blocking and unblocking of credit cards • Handle dispute and claims cases accurately and professionally • Work with sensitive and financial information while following security and privacy procedures • Ensure accurate administrative follow-up of customer cases and incoming requests

🎯 Requirements

• Native-level Dutch, both spoken and written • Good command of English • Professional level of working and thinking • Previous customer service experience is required • Strong communication skills, with a customer-focused and empathetic approach • Accurate, able to multitask, and comfortable working in a dynamic environment • Comfortable using computer systems and different software applications • Able to work effectively both independently and as part of a team • Live in Comunidad Valenciana or Catalonia • Able to commit to the project for the full 6-month period

🏖️ Benefits

• A 6-month temporary contract • Fully remote position • Paid training and guidance • Opportunity to gain experience within the international payments sector • Diverse, friendly and collaborative international working environment • Opportunities to develop skills and professional experience • Comprehensive support for mental health and wellbeing