Operations Center Team Lead, Level III

🕒 May 14

🦀 Maryland – Remote

🦀 Maryland – Remote

💵 $80k - $100k / year

⏰ Full Time

🟠 Senior

⚙️ Operations

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New Energy Equity

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2013

⚡ Energy

Energy

New Energy Equity is a leading solar development and finance company in the United States, specializing in end-to-end project development and management for solar farms. The company has successfully completed more than 250 solar projects, totaling over 310 megawatts, and has generated in excess of 540 million kilowatt hours annually, significantly contributing to reducing CO2 emissions. With a dedicated team of experts, New Energy Equity handles all aspects of solar projects including development, engineering, land acquisition, program management, legal diligence, construction, and financing. Recognized as one of the top solar developers and commercial contractors nationwide, New Energy Equity is committed to advancing clean energy solutions and transforming the nation’s energy landscape.

📋 Description

• The ROC Team Lead is the senior technical operator within ESS’s Remote Operations Center, reporting to the Engineering & ROC Manager. • Combine hands-on solar fleet monitoring across 900+ MW of distributed generation assets with day-to-day coordination of the ROC analyst team. • Own shift scheduling, escalation workflows, and quality standards for the ROC’s monitoring and dispatch operations. • Carry a monitoring load while coaching junior analysts and driving process improvement. • Coordinate daily ROC operations including shift handoffs, task prioritization, and workload distribution across the analyst team. • Mentor and develop junior Operations Analysts on monitoring best practices, alert triage, and escalation procedures. • Serve as the primary escalation point for complex or ambiguous alerts before routing to Engineering. • Closely monitor and analyze day-to-day performance data for ESS’s distributed solar portfolio to identify equipment outages and underperformance. • Identify and collect fault information and communicate effectively with field technicians, Manager, and clients to initiate service tickets. • Respond to alerts generated by DAS monitoring platforms and SCADA systems and notify the appropriate parties within set response times. • Aid field technicians with system troubleshooting and identify problems to be escalated to the Engineering & ROC Manager. • Conduct monthly performance analysis and report to clients. Diagnose and troubleshoot DAS/SCADA problems. • Create and maintain documentation to effectively support the operating fleet.

🎯 Requirements

• 3-4 years of experience in solar PV fleet monitoring or remote operations, with distributed generation (C&I, community solar) strongly preferred • Bachelor’s degree in a technical field, electrical engineering preferred. Equivalent experience in solar operations will be considered in lieu of a degree. • Established experience with commercial DAS/monitoring platforms (e.g., Also Energy, Power Factors, SolarEdge), SCADA systems, and network communications. • Knowledge of protective relay settings and event analysis (SEL experience preferred). • Demonstrated ability to mentor, train, or lead technical team members. • Prior team lead or shift supervisor experience preferred. • Proficiency with Microsoft Excel and the Microsoft Office Suite • Proficiency with CMMS software (ESS uses Salesforce) • Ability to work independently, prioritize across competing demands, and delegate effectively.

🏖️ Benefits

• Retirement Benefits • Medical, Dental & Vision • Health Savings Account • Flexible Spending Account • Life Insurance and Disability • Tuition Reimbursement • Voluntary Benefits • Paid Absences