Service Coordinator

🔥 13 hours ago

🇵🇭 Philippines – Remote

⏰ Full Time

🟢 Junior

🚫👨‍🎓 No degree required

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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New Era Technology

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

🏥 Healthcare

📦 Logistics

Consulting • Healthcare • Logistics

New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.

📋 Description

• Oversee multi-region service delivery by scheduling technicians, managing requests, and coordinating clients, vendors, and teams • Schedule and coordinate field technicians based on priority, location, and availability • Monitor service tickets and ensure timely completion of work orders • Coordinate with customers, vendors, subcontractors, and internal teams • Manage technician schedules, job updates, and service documentation • Track service performance and SLA compliance • Prepare reports, forecasts, and operational updates • Support invoicing and work order closure processes • Escalate service issues and help resolve scheduling conflicts • Maintain accurate records across service management platforms • Support continuous improvement initiatives within service operations

🎯 Requirements

• 1-2 years of experience in service coordination, dispatch, project coordination, or a similar role • Scheduling and any telephony experience is a plus • Experience working with B2B customers • Basic understanding of IT infrastructure and networking concepts • Experience with ticketing systems and service management platforms • Strong organizational and multitasking skills • Excellent communication and customer service skills • Ability to manage multiple priorities in a fast-paced environment • Experience coordinating and scheduling field technicians, vendors, or subcontractors • Proficiency in Microsoft Office applications • Exposure to telephony, access control, CCTV, or physical security environments is an advantage • ITIL or related service management certifications are a plus • Must work Monday–Friday during either 8AM–5PM or 7AM–4PM CST (US)

🏖️ Benefits

• Day 1 HMO + 1 free dependent • Health and Wellness Reimbursement Benefits • Sunlife Group Insurance • Company Salary Loans • Government contributions • Assistance with government loan payments • 13th month pay • Night differentials pay • Holiday pay (for hours worked on holidays) • Mandated Leaves • Work equipment provided • Continuous training • Personal and professional development opportunities • Competitive benefits