New Era Technology
1001 - 5000 employees
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
Cybersecurity • Telecommunications • Enterprise
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
Supervisor – Managed Services
Job not on LinkedIn
🔥 0 minutes ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
New Era Technology
1001 - 5000 employees
🔒 Cybersecurity
📡 Telecommunications
🏢 Enterprise
Cybersecurity • Telecommunications • Enterprise
New Era Technology is a global technology solutions provider offering a wide range of services and solutions, including cloud services, professional and managed services, cybersecurity, collaboration and unified communications, data networking, digital transformation, and physical security. With a team of engineers, designers, installers, and technicians, New Era Technology collaborates with over 20,000 customers and operates through 80+ offices worldwide. They are recognized as a top integrator for AV and video collaboration and offer industry-specific solutions for sectors such as healthcare, education, government, banking, finance, and retail. New Era Technology aims to help businesses adapt to the rapidly changing digital landscape through innovative technology solutions and customized services.
📋 Description
• Lead, coach, and mentor a team of Support Analysts. • Conduct regular one-on-one meetings, performance reviews, and coaching sessions. • Identify training needs and support the technical and professional development of team members. • Oversee daily support operations across phone (ACD), ticketing, and customer support channels. • Ensure timely resolution of incidents and service requests while meeting SLA commitments. • Handle complex technical issues and customer escalations.
🎯 Requirements
• Associate Degree (2-year degree) or equivalent work experience. • 2–5 years of experience in a Help Desk, Service Desk, Technical Support, or Managed Services environment. • Minimum 1–2 years supporting end users in a reactive IT support environment. • Prior Team Lead or Supervisory experience is highly preferred. • Experience supporting enterprise customers is an added advantage.
🏖️ Benefits
• Continuous training • Competitive benefits
Apply Now
