Director of UX

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🕒 March 17

🍂 Massachusetts – Remote

🍂 Massachusetts – Remote

💵 $226k - $288k / year

⏰ Full Time

🔴 Lead

🎨 Product Designer (UI/UX)

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Newfire Global Partners

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2016

🤝 B2B

🤖 Artificial Intelligence

💳 Fintech

B2B • Artificial Intelligence • Fintech

Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.

📋 Description

• Provide hands-on management, coaching, and mentorship to 2 UX researchers and 5 senior designers • Conduct design and research critique, ensuring high-quality outputs across all projects • Review and approve research & design plans • Lead performance development and team growth • Foster a collaborative, supportive team culture where everyone feels set up for success • Build and maintain strong relationships with Product directors and Engineering directors • Work directly with the VP of Product on roadmap planning and UX prioritization • Collaborate with the VP of User Experience on overall UX strategy and practice evolution • Represent UX in cross-functional planning and decision-making • Participate in quarterly business reviews with client leadership • Adapt and maintain systems that give leadership and clients real-time visibility into team activity, project assignments, and deliverables • Manage project tracking system to provide real-time visibility into team workload and progress • Ensure consistent design quality across multiple concurrent projects in Care Management and Utilization Management feature areas • Optimize team workflows to increase design throughput and reduce time-to-test and time-to-delivery • Navigate roadmap changes and ambiguity, helping the team stay productive despite shifting priorities • Facilitate team rituals including weekly team meetings and twice-weekly critique sessions • Coach the team to navigate their collaborations with product management independently, while stepping in to remove blockers that require your seniority • Partner with Product on the shared product development lifecycle, from discovery through design and into build

🎯 Requirements

• 5+ years in UX leadership roles, including experience as a Director or equivalent • Proven experience managing teams of 5-10 UX professionals, including both designers and researchers • Deep expertise in complex enterprise software for healthcare (experience with health insurance/payer systems strongly preferred) • Track record of success in an in-house product organization or deeply embedded consulting role • Experience managing geographically distributed or offshore teams • Demonstrated ability to build influential relationships with senior product and engineering leaders • Expert at design critique and providing actionable feedback that elevates quality • Strong facilitator who can drive alignment across cross-functional teams • Process-oriented with a toolkit of best practices ready to apply • Comfortable operating in ambiguous, fast-changing environments • Excellent at coaching UX professionals to grow their skills and impact • Proactive problem-solver who removes obstacles for their team • Collaborative leader who builds trust and psychological safety • Results-driven with a focus on both delivery and team wellbeing • Passionate about healthcare and improving experiences for users in complex domains

🏖️ Benefits

• medical, dental & vision coverage • health spending accounts • voluntary benefits • leave of absence policies • Employee Assistance Program • 401(k) program with employer contribution • Flexible work schedules • time-off policy • company equipment for all new full-time US-based remote employees