Newfire Global Partners
501 - 1000 employees
Founded 2016
🤝 B2B
🤖 Artificial Intelligence
💳 Fintech
B2B • Artificial Intelligence • Fintech
Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.
Senior UX Researcher
🕒 March 9
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Newfire Global Partners
501 - 1000 employees
Founded 2016
🤝 B2B
🤖 Artificial Intelligence
💳 Fintech
B2B • Artificial Intelligence • Fintech
Newfire Global Partners is an American IT services and advisory firm (founded in 2016 in Boston) that provides talent augmentation, software engineering, data & analytics, and AI/ML advisory to enterprise and investor clients. The company offers multidisciplinary engineering, product, and marketing teams, technical due diligence for VC/PE, data platform optimization, and an internal ML tool (Novel Heat) to improve code quality and Scrum velocity. Newfire operates across the Americas, Europe, and APAC with a 24x5 follow-the-sun delivery model and focuses on sectors such as digital healthcare, fintech, cybersecurity, and education technology.
📋 Description
• Design and execute user research studies independently — selecting appropriate methods for the question, the timeline, and the constraints of each project • Lead qualitative methods including in-depth interviews, contextual inquiry, observational studies, diary studies, and moderated usability testing • Contribute to quantitative and mixed-methods work including surveys, unmoderated testing, and integration of behavioral analytics • Manage the operational realities of running research: participant recruitment and screening, consent processes, scheduling, note-taking protocols, and data management • Synthesize findings from individual studies into clear, actionable insights — not just summaries, but conclusions the team can act on • Create research deliverables (personas, journey maps, research reports, insight repositories) that communicate findings effectively to non-researcher audiences • Present findings to product and engineering partners and, when appropriate, to client leadership — translating user behavior into product and business implications • Contribute to the team's shared research repository so past findings are accessible and reusable across projects • Partner closely with designers to connect research insights to design direction — staying engaged through how findings get applied, not just handing off a report • Collaborate with product managers to ensure research is integrated into roadmap planning and prioritization • Advocate for users in cross-functional discussions — representing what users actually need, especially when that's in tension with what stakeholders assume • Push back on briefs that haven't been sufficiently defined, and propose better research questions alongside the pushback • Stay current with research methods, tools, and AI-assisted approaches; share relevant learnings with the team • Support junior researchers and designers in how to work with users more effectively • Contribute to the evolution of team research practices, templates, and norms
🎯 Requirements
• 3–6 years of professional UX research experience, with demonstrated ability to lead studies independently from planning through synthesis • Proficiency across qualitative methods; working knowledge of quantitative and mixed-methods approaches • Experience working in healthcare, regulated industries, or other complex enterprise domains preferred; direct experience with clinical workflows, payer systems, or care delivery is a meaningful plus • Experience conducting research with users navigating high-stakes, high-complexity systems — whether in healthcare, financial services, government services, or similar • Background in embedded, collaborative product team environments (in-house or agency) • Strong synthesis skills — able to move from raw data to insight without losing nuance • Clear, compelling communicator who can translate research findings for PM, engineering, and executive audiences • Comfortable navigating ambiguous briefs — brings structure and proposes sharper research questions • Familiar with research operations: recruitment, consent, moderation, and repository management • Proficient in common research and collaboration tools (e.g., UserZoom, Optimal Workshop, Dovetail, Figma, Miro)
🏖️ Benefits
• medical, dental & vision coverage • health spending accounts • voluntary benefits • leave of absence policies • Employee Assistance Program • 401(k) program with employer contribution • Flexible work schedules and time-off policy • company equipment for all new full-time US-based remote employees
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