ServiceNow Project Manager

🔥 1 minute ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

🛡️ Insurance

Consulting • Healthcare • Insurance

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Act as an intermediary between business and technical teams. • Define project scope, objectives, and communication plans. • Plan project stages, assess business implications, and monitor progress. • Assign resources, timelines, and schedules. • Lead crew and customer meetings. • Oversee project execution, budget, forecasts, schedule, and scope. • Identify and mitigate risks and dependencies. • Utilize Agile and iterative project methodologies. • Develop/update project plans with objectives, technologies, systems, schedules, funding, and staffing. • Monitor milestones and deliverables; resolve project issues. • Develop and manage WBS for IT projects. • Ensure deliverables meet quality standards. • Prepare and deliver project status reports and internal/client-facing reports. • Build trust-based relationships with clients; understand and align with client expectations. • Ensure compliance with customer SLAs for support and enhancements. • Coordinate internal team efforts for prompt solutions. • Identify and implement continuous improvement opportunities. • Maintain deep understanding of ServiceNow products for effective communication. • Achieve high customer satisfaction scores. • Enhance Managed Services Delivery model and workflows. • Provide coaching, mentoring, and cross-training opportunities for team members. • Identify and manage risks and issues, including escalations. • Deliver Managed Services Offering as per subscription, adhering to SOW provisions.

🎯 Requirements

• 8+ years of business-related experience • Minimum of 7 years in technology Project/Program management • Highly desired Agile Project Management principles • Experience in strategic planning, resource allocation, monitoring of project process • Highly proficient in project methodologies and management principles • Demonstrated experience managing projects throughout the entire execution • Oversight of the economics of project plans • Broad understanding of the ServiceNow Domain areas • Strong written and verbal communication skills • Strong facilitation skills • Strong attention to detail • Ability to assess and mitigate risk • Experience leading and motivating a team • Comfortable working in a matrixed organization • Comfortable working with ambiguity and change • Bachelor's degree in Business Management or related field • PMP certification • Agile/SCRUM certifications preferred • ServiceNow experience preferred

🏖️ Benefits

• We champion diversity • Celebrate creativity • Foster a healthy work-life balance • Create a culture that thrives on collaboration and innovation • Support professional growth