ServiceNow Solution Architect

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NewRocket

WebsiteLinkedInAll Job Openings

501 - 1000 employees

🏢 Enterprise

🔐 Security

Enterprise • Technology • Security

NewRocket is a top global ServiceNow partner, providing a wide range of services and solutions to help enterprise leaders solve complex business problems. They specialize in advisory and transformation services, design and implementation, managed services, and more, focusing on improving customer and employee experiences through the use of the ServiceNow platform. Their solutions include platforms and integrations, security, risk, and resilience, as well as technology excellence. NewRocket serves a variety of industries including education, healthcare, financial services, and the public sector, among others, and is known for their expertise in UI and UX design as well as their ability to enhance workflows and improve business processes efficiently.

📋 Description

• Interface with end-users, IT teams and key stakeholders to gather systems requirements. • Design, develop, and deploy AI-driven applications and workflows on ServiceNow platform. • Integrate machine learning, NLP, and predictive analytics solutions into ServiceNow modules. • Manage aspects of application development including design, coding, testing, and documenting systems. • Write complete programming and perform testing and debugging of applications. • Design custom or product-based solutions based on ServiceNow applications. • Configuring integrations between ServiceNow via REST/SOAP web and other applications. • Participate in user acceptance testing of resulting maps, impact rules and event management work. • Remediate any production incidents that arise related to this scope.

🎯 Requirements

• 8+ years’ experience supporting the implementation, administration, configuration, and/or development of ServiceNow in 2 or more capabilities (i.e. ITSM, ITOM etc.) • Strong experience with ServiceNow AI and automation capabilities, including Virtual Agent, Predictive Intelligence, Performance Analytics, and Now Assist. • Hands-on experience implementing and optimizing Now Assist features. • Experience with integration between ServiceNow and other systems/platforms. • Experience working with Web Services Integration (SOAP, REST) and automated integration between two systems. • Data Extraction Technologies (e.g. JDBC, ODBC) or ETL integrations. • Proven experience with implementing ServiceNow CMDB, Discovery, Software Asset Management, ITSM, Service Catalog, and Workflows. • Experience in aspects of ServiceNow scripting including Business Rules, Client Scripts, and Scripting. • Thrive in strategic planning, resource allocation, and coordination of people and resources. • Adapts quickly in a fast-paced environment.

🏖️ Benefits

• We provide official ServiceNow training so you can achieve multiple certifications. • Support and guidance to get you up to speed on amazing projects. • Committed to a diverse and inclusive workplace.