Newsmatics
51 - 200 employees
Founded 1995
🤖 Artificial Intelligence
🔌 API
📱 Media
Artificial Intelligence • API • Media
Newsmatics is an AI-powered Data-as-a-Service company that transforms global news into structured, bias-aware, and scalable intelligence. It operates a large real-time news indexing system and a distribution platform (EIN Presswire), providing enriched metadata, sentiment and trend analysis, misinformation detection, and RESTful APIs for developers, analysts, and researchers. Newsmatics also powers a network of hyperlocal news sites and tools for press distribution, media literacy, and media intelligence applications.
Customer Support Representative
🔥 19 hours ago
📊 Check your resume score for this job
Improve your chances of getting an interview by checking your resume score before you apply.
Newsmatics
51 - 200 employees
Founded 1995
🤖 Artificial Intelligence
🔌 API
📱 Media
Artificial Intelligence • API • Media
Newsmatics is an AI-powered Data-as-a-Service company that transforms global news into structured, bias-aware, and scalable intelligence. It operates a large real-time news indexing system and a distribution platform (EIN Presswire), providing enriched metadata, sentiment and trend analysis, misinformation detection, and RESTful APIs for developers, analysts, and researchers. Newsmatics also powers a network of hyperlocal news sites and tools for press distribution, media literacy, and media intelligence applications.
📋 Description
• Monitor and review user-generated content to ensure compliance with guidelines and standards • Respond to user inquiries and provide excellent customer support through email and phone • Handle inbound and outbound calls • Identify and escalate potential issues, trends, and concerns to the appropriate teams • Collaborate with the customer support team to improve moderation processes and tools • Maintain a high level of accuracy and attention to detail in all tasks • Participate in regular customer support meetings and training sessions
🎯 Requirements
• Proven experience or educational background in journalism, social sciences, media, or a related discipline • Previous experience in a customer support or call center role • Excellent phone, verbal, and written communication skills along with active listening • Strong understanding of content moderation best practices • Critical thinking and analytical skills • Ability to multi-task, set priorities, and manage time effectively in a remote environment • Native or proficiency in English (C1)
🏖️ Benefits
• Fully remote position • Continuous opportunities for career growth • Knowledgeable and friendly team
Apply Now
