German-Speaking Agents for Acquisition and Creator Management – Full-Time; Administration – Part-Time

Job not on LinkedIn

🕒 4 days ago

🇹🇷 Turkey – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🖥️ Administration

👻 Ghost score 11%

infoinfo

🗣️🇩🇪 German Required

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Logo of Newstel Worldwide

Newstel Worldwide

51 - 200 employees

Founded 2015

💼 Consulting

📦 Logistics

📣 Marketing

Consulting • Logistics • Marketing

Newstel Worldwide is a leading provider of multilingual customer service solutions, headquartered in Hamburg, Germany, with additional contact centers in Glasgow, Manila, and Istanbul. Founded in 2015, Newstel specializes in offering 24/7 customer support and Business Process Outsourcing (BPO) services, predominantly for the eCommerce sector. Combining advanced technology with highly trained personnel, they deliver efficient customer service while managing rapid scalability to adapt to client sales volumes. Newstel focuses on enhancing customer lifetime value through cross-selling and upselling opportunities and utilizes a pay-as-you-go pricing model. Their global team of 200+ native speakers is dedicated to maintaining high-quality standards across 12 languages, providing seamless omnichannel support to clients across 95 countries.

📋 Description

• Handle customer inquiries by phone and email from initial contact through final resolution • Proactively acquire creators for a sportswear project • Identify suitable, high-performing creators • Negotiate collaborations, terms, and pricing • Support and develop existing creators • Build long-term relationships with creators • Review and improve the results of existing collaborations • Reactivate inactive creators • Plan and negotiate new collaborations • Analyze results and derive improvement measures • Send briefs • Create packages • Check Story reminders • Reschedule deliverables as needed • Track packages and inform influencers of their status • Create codes • Complete daily tasks accurately and proactively in line with customer and company requirements • Actively participate in training and coaching sessions and apply the knowledge gained to improve performance

🎯 Requirements

• Permanent residence in Turkey • Very strong spoken and written German skills (C2) • Good English skills (B2 or higher) • Experience in the creator/influencer sector • Strong negotiation skills and persuasive communication • Analytical and structured approach to work • Strong numerical and results orientation • Ability to prioritize and organize effectively • Excellent communication skills and an outgoing personality • Relationship-oriented and reliable • Independent and responsible • Goal-oriented and motivated • Flexible and resilient • Willingness to work longer hours when required • Experience in acquisition, sales, or communications is an advantage • Interest in and understanding of social media and creators • Proficiency with digital tools and communication channels • Ability to quickly learn new systems • Basic knowledge of CRM and tracking tools is an advantage • BYOD: own laptop/computer, second monitor, headset, internet connection meeting minimum speed requirements, reliable power supply/backup, and a secure, comfortable home office • Consistently meet or exceed KPIs for quality, productivity, and customer satisfaction • Comply with processes and guidelines and maintain a high attendance rate • Actively participate in training and coaching sessions

🏖️ Benefits

• Opportunity to work from your own home office • Flexible working hours and flexibility to support business requirements • Remote-first work model; work and onboarding conducted fully online • Multilingual team • Strong values, approachable leadership, and a people-first culture • Training and coaching • Opportunities for continuous skills development

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