Technical Support Engineer

Job not on LinkedIn

🔥 0 minutes ago

🌐 Poland, Romania – Remote

🇵🇱 Poland – Remote 🇷🇴 Romania – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 12%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Newxel

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

💼 Consulting

📦 Logistics

🏥 Healthcare

Consulting • Logistics • Healthcare

Newxel is a global IT staffing and engineering services provider that sets up and supports dedicated and distributed software development teams and turnkey R&D centers for clients worldwide. They offer IT recruitment, staff augmentation, offshore development centers, and full legal/financial and operational support to quickly scale engineering teams across 10+ countries. Newxel focuses on delivering developers and specialists in areas like web and mobile development, AI/ML, big data, game development, QA, embedded software, cybersecurity and blockchain, emphasizing fast time-to-hire, high retention, and long-term B2B partnerships.

📋 Description

• Investigate and resolve complex technical issues independently using logs, error messages, and monitoring tools • Reproduce customer REST API issues using Postman • Analyze API logs and translate errors into actionable engineering tasks • Investigate networking and security issues involving DNS, reverse DNS routing, IP/domain verification, TLS configurations, and WAF detection • Use AI tools such as Claude, Gemini, and Copilot to accelerate investigations, log analysis, and workflows • Communicate technical findings clearly and professionally to enterprise customers in English • Cover US Eastern Time business hours • Participate in rare, critical P1 incidents outside normal hours to meet SLAs • Help expand the global support team and reduce the operational load on team leadership

🎯 Requirements

• 4+ years of technical support experience in a B2B SaaS company • Hands-on experience troubleshooting REST APIs using Postman, reading API logs, and understanding error messages • Solid foundational networking knowledge, specifically DNS, reverse DNS, and IP/domain ownership verification • Strong proficiency in reading and analyzing system logs • Exceptional written and spoken English for enterprise-level customer communications • Comfort and willingness to actively use AI tools in daily troubleshooting workflows • Availability to start within a relatively short timeframe • Previous cybersecurity company or Israeli startup experience is nice to have • Experience manually validating security findings using Nmap, or investigating WAF and TLS issues is nice to have • Database querying experience with SQL/NoSQL is nice to have • Experience with GCP and monitoring tools such as Grafana is nice to have • Advanced AI automation skills, such as building custom AI agents, automations, or using Claude Code, are nice to have • Experience supporting large enterprise customers and working in a globally distributed support team is nice to have

🏖️ Benefits

• High autonomy to investigate and solve complex technical cases and potential product bugs independently • AI tools encouraged and integrated into daily technical investigations and workflows • Direct impact on shaping enterprise issue handling and escalation processes

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