Customer Success Engineer

🕒 May 14

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Nexla

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

🏢 Enterprise

💰 $12M Series A on 2021-10

SaaS • Enterprise • Data

Nexla is a comprehensive data integration platform designed to streamline the creation of ready-to-use data from various sources and formats, supporting crucial business processes. The platform offers solutions such as ETL/ELT integrations, real-time data streaming, and API management, providing flexibility and scalability for complex data processes. Nexla's user-friendly no-code/low-code interface empowers business users to access and manage data efficiently. It enhances data operations with advanced features like GenAI model readiness and supports seamless data flow between systems, thus eliminating integration backlogs and reducing costs. Trusted by companies like JnJ, Instacart, and AMEX, Nexla delivers scalable solutions for data sharing, data science, and analytics to enhance business productivity and decision-making.

📋 Description

• Perform deep technical investigations and solve complex issues reported by customers or proactively identified by Ops/L1 team • Take end-to-end ownership of customer cases, including initial troubleshooting, identification of root cause, and case resolution. • Provide troubleshooting support to Nexla customers via multiple channels (email, support tickets, slack, virtual meetings, etc.) • Help customers round the clock and should be willing to work in shifts in a 24x7 work environment. • Investigate incidents utilizing the Nexla environment, connectors, logs, and other troubleshooting tools. • Drive root cause analysis in close partnership across several Engineering teams. • Document any known or newly identified solutions in our knowledge base and share this knowledge across the team. • Use judgment and effective communication skills to compose timely Global Alerts and issue visibility correspondence to other field teams like Sales, Customer Success • Provide Support for product releases

🎯 Requirements

• Willingness to work in rotational shifts (including nights and weekends) • Minimum of 3-5 years of relevant work experience in technical support or related fields. • Strong dedication to customer satisfaction and advocacy. • Excellent written and verbal communication skills in English. • Highly developed, process-oriented skills for troubleshooting, problem-solving, and issue resolution. • Strong teamwork skills with a commitment to fostering a positive, ego-free workplace culture. • Ability to work in a fast-paced, highly collaborative, and global environment. • Excellent analytical abilities with strong attention to detail. • Strong Python programming • Intermediate to advanced experience with databases (SQL, Oracle, Postgres, MySQL, MS SQL Server) • Extensive experience and a solid understanding of REST APIs and various authentication mechanisms (OAuth2, SSO, token-based authentication). • Proficiency in quickly writing Python or Shell scripts to assist in debugging or setting up alerts. • Good knowledge of data operations, especially with file formats such as CSV, XML, JSON, and Parquet. • Familiarity with Apache Airflow is an added advantage. • Experience with multiple operating systems, including Windows and UNIX/Linux

🏖️ Benefits

• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options