Client Success Manager – Digital Touch, Low Touch

Job not on LinkedIn

🕒 January 13

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• Support a scaled-engagement model designed to drive adoption, value realization, and retention across a broad portfolio of clients. • Serve as a trusted advisor for NextGen Healthcare’s clients by guiding them through lifecycle programs. • Collaborate with cross-functional teams—including Product, Marketing, Services, Support, Growth, and Operations. • Manage a portfolio of small to mid-market clients, serving as the primary point of contact and strategic advisor. • Lead and oversee cross-functional initiatives that deliver strategic, business-aligned outcomes based on clients’ unique needs and objectives. • Establish and manage governance, risk, communication, and operational cadences to ensure contractual commitments are met. • Monitor all aspects of the client experience, including project status, solution adoption, SLA compliance, and business goal progress. • Serve as the voice of the customer, providing feedback to product teams and contributing to the ideation and development of new services.

🎯 Requirements

• Bachelor’s degree in business administration/management, healthcare administration/management • 3 years’ account management, sales, services, or related field • 3 years’ Healthcare Information Technology (HIT) vendor experience • 3-5 years’ Healthcare experience in ambulatory or health system • 3 years’ NextGen experience • Proven success improving overall client satisfaction, retention and business growth of clients • Strong command of the NextGen portfolio of solutions or comparable vendor, or former client.

🏖️ Benefits

• Health insurance • Professional development opportunities