Program Manager, Client Services

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NextGen Healthcare

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1998

⚕️ Healthcare Insurance

☁️ SaaS

📡 Telecommunications

💰 Venture Round on 2015-02

Healthcare Insurance • SaaS • Telecommunications

NextGen Healthcare is a company that provides integrated health IT solutions to ambulatory practices. Their services include electronic health records (EHR), practice management, interoperability, patient engagement, and telehealth solutions. They aim to enhance the patient and provider experience through innovative technologies such as AI-driven workflows and mobile solutions. NextGen Healthcare also offers tailored solutions for various specialties and focuses on improving clinical and financial outcomes for their clients. They support practices of all sizes, from small offices to large enterprises, and emphasize the importance of interoperability and data exchange to enhance healthcare delivery.

📋 Description

• The Program Manager leads complex cross-functional programs in support of assigned Client Services teams. • Translate business priorities into structured initiative, scalable playbooks, governance mechanisms, communications, adoption activities, and measurable outcomes. • Partner with business leaders and cross-functional stakeholders across assigned teams to improve execution consistency, operational visibility, process quality, and adoption of operating practices across the Client Services organization. • Lead complex workstreams from planning through execution, rollout, and measurement. • Track status, risks, blockers, dependencies, and decision points across multiple stakeholders and initiatives. • Recommend process improvements to increase consistency, efficiency, and execution quality.

🎯 Requirements

• Bachelor’s degree in Business, Operations, Communications, Organizational Development, or a related field, or equivalent practical experience. • 10+ years of progressive experience in program management, business operations, customer success operations, enablement operations, transformation, process improvement, or a related post-sales SaaS function. • Experience leading complex cross-functional programs, operating model initiatives, or process improvement efforts. • Experience translating business priorities into structured plans, governance mechanisms, communications, and measurable outcomes. • Experience developing or managing playbooks, process documentation, operating guidance, or enablement materials. • Experience influencing stakeholders and driving alignment across multiple functions, priorities, timelines, and dependencies. • Experience using data, feedback, and operational insights to support recommendations, prioritization, adoption, and continuous improvement. • Experience working in or supporting Customer Success, Customer Operations, Professional Services, Support, Revenue Operations, Enablement, or related client-facing operational environments.

🏖️ Benefits

• Health insurance • Professional development opportunities