Customer Support Agent

🕒 May 23

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Next Lotto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎲 Gambling

👥 B2C

Gambling • B2C

Next Lotto is a German company that develops state-licensed, consumer-facing digital lottery services and mobile apps. Since 2010 it has operated popular products like Clever Lotto and Lotto Scanner, enabling users to buy online lottery tickets, track jackpots and results, scan paper tickets, and form and manage Tipp Teams (syndicates). The company emphasizes user-centered, secure and transparent features (limits for responsible play, notifications, analytics) and provides an underlying integration platform (Lottokit) used by other operators. Next Lotto is also active in crowdfunding and positions itself as a technology-driven digitalization partner for the state lottery market in Germany.

📋 Description

• Handle customer inquiries via email and community channels efficiently and in a structured manner • Draft clear, concise, and consistent responses with a focus on clarity and quality • Maintain oversight and work in a structured way during peak periods (e.g., high jackpots causing significantly increased ticket volumes) • Systematically collect, cluster, and document customer feedback so it can be used by product and development teams • Identify recurring topics and patterns and proactively surface them • Continuously improve existing content, responses, and knowledge structures • Use AI-assisted tools in daily support operations and help further optimize them • Contribute within the team to improve support processes using data and increase efficiency

🎯 Requirements

• Minimum 3 years of experience in customer support, preferably in a digital, product- or tech-oriented environment • Excellent written communication skills in German and good English • Ability to explain complex technical or product-related topics in a clear, understandable way • Experience working with data in a structured way (e.g., ticket analysis, pattern recognition) • Confident use of digital tools and systems (e.g., helpdesk software, Notion, Slack) • Ability to stay structured and focused even under high inquiry volume • Interest in data-driven work and continuous optimization • Openness to AI tools and automation in support

🏖️ Benefits

• Competitive salary and flexible, trust-based working hours • 30 days of vacation per year • 2 additional company holidays (Dec 24 and Dec 31) • Generous learning and development budget • Exciting and unusual team events • Individual learning: one training day per month and a generous learning budget for your personal development • Buddy program: an experienced team member supports you from day one to help you onboard