Customer Support Specialist – m/f/d

🕒 April 28

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Next Lotto

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2020

🎲 Gambling

👥 B2C

Gambling • B2C

Next Lotto is a German company that develops state-licensed, consumer-facing digital lottery services and mobile apps. Since 2010 it has operated popular products like Clever Lotto and Lotto Scanner, enabling users to buy online lottery tickets, track jackpots and results, scan paper tickets, and form and manage Tipp Teams (syndicates). The company emphasizes user-centered, secure and transparent features (limits for responsible play, notifications, analytics) and provides an underlying integration platform (Lottokit) used by other operators. Next Lotto is also active in crowdfunding and positions itself as a technology-driven digitalization partner for the state lottery market in Germany.

📋 Description

• Handle customer inquiries via email and community channels efficiently and in a structured manner • Compose responses that are clear, precise and consistent — with a focus on clarity and quality • Maintain oversight and work in a structured way even during peak periods (e.g., high jackpots that lead to a significant increase in ticket volume) • Systematically capture and cluster customer feedback and document it so it can be used by product and engineering teams • Identify recurring topics and patterns and proactively surface them • Continuously improve existing content, responses and knowledge structures • Use AI-powered tools in day-to-day support and help optimize them further • Contribute within the team to improve support processes based on data and increase efficiency

🎯 Requirements

• Minimum 3 years of experience in customer support, ideally in a digital, product- or tech-adjacent environment • Excellent written communication skills in German and good command of English • Ability to explain complex technical or product-related topics clearly • Experience working with data in a structured way (e.g., ticket analysis, pattern recognition) • Confident use of digital tools and systems (e.g., helpdesk, Notion, Slack) • Ability to remain structured and focused even under high inquiry volumes • Interest in data-driven work and continuous optimization • Openness to AI tools and automation in support

🏖️ Benefits

• Competitive salary and trust-based working hours • 30 days of vacation per year • 2 additional company holidays (Dec 24 and Dec 31) • Generous learning and development budget • Unique and memorable team events • A feedback meeting every quarter to support mutual growth • All the equipment you need for your workday: MacBook, headphones, and more • A modern and inspiring workplace in Berlin or in Konstanz on Lake Constance with a spacious roof terrace • One dedicated training day per month and a generous training budget for your personal development • An experienced team member will support you from day one to help with your onboarding