Nextracker Inc.
Energy
Nextracker Inc. is a leading provider of solar trackers and energy solutions, specializing in intelligent and reliable renewable energy technologies. With a global presence, Nextracker focuses on enhancing production yields, protecting assets from extreme weather, and integrating advanced photovoltaic module technologies. They offer innovative solutions for challenging terrain projects with their NX Horizon and NX Horizon-XTR products. The company is committed to sustainability and reducing carbon footprints in the solar industry, developing comprehensive foundation solutions for various soil types and introducing solar trackers with lower carbon footprints. They also support solar excellence through research and development initiatives, particularly in India and the Middle East, while partnering with regional industries to bolster manufacturing and supply chain efforts.
501 - 1000 employees
⚡ Energy
Customer Success Manager
Job not on LinkedIn
November 5
Nextracker Inc.
Energy
Nextracker Inc. is a leading provider of solar trackers and energy solutions, specializing in intelligent and reliable renewable energy technologies. With a global presence, Nextracker focuses on enhancing production yields, protecting assets from extreme weather, and integrating advanced photovoltaic module technologies. They offer innovative solutions for challenging terrain projects with their NX Horizon and NX Horizon-XTR products. The company is committed to sustainability and reducing carbon footprints in the solar industry, developing comprehensive foundation solutions for various soil types and introducing solar trackers with lower carbon footprints. They also support solar excellence through research and development initiatives, particularly in India and the Middle East, while partnering with regional industries to bolster manufacturing and supply chain efforts.
501 - 1000 employees
⚡ Energy
📋 Description
• Lead seamless onboarding experiences tailored to robotic inspection and AI monitoring deployments • Serve as the primary point of contact for assigned accounts, fostering trust and long-term partnerships • Conduct regular check-ins, performance reviews, and strategic planning sessions with clients • Monitor customer health metrics and proactively address risks to satisfaction or renewal • Develop and deliver tailored training materials to empower customer teams • Collaborate with engineering, field service, and support teams to resolve issues and optimize system performance • Ensure SLAs and KPIs are met across inspection cycles and monitoring deployments
🎯 Requirements
• 8+ years of proven experience in customer success, technical account management, or field operations—preferably in robotics, automation, or AI-driven services • Strong understanding of industrial inspection workflows and remote monitoring technologies • Exceptional communication skills with the ability to translate technical concepts for executive and operational audiences • Strategic thinker with a bias for action and a passion for customer advocacy • Familiarity with CRM tools, ticketing systems, and customer health dashboards • Solar Asset Manager experience preferred
🏖️ Benefits
• Health care coverage • Dental and vision • 401(K) participation including company matching • Company paid holidays with unlimited paid time off • Generous discretionary company bonuses • Life and disability protection • Stock compensation eligibility for certain positions
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