NOC Engineer

🕒 June 5

🇺🇸 United States – Remote

💵 $26 - $28 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

🌐 Network Operations

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NexusTek

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1996

🔒 Cybersecurity

💰 Private Equity Round on 2023-05

Cloud Services • Cybersecurity • IT Consulting

NexusTek is a managed service provider specializing in IT transformation through comprehensive cloud, cybersecurity, data, and consulting services. They focus on delivering tailored solutions that enhance business operations, security, and cost-efficiency. With expertise in hybrid cloud solutions and advanced cybersecurity measures, NexusTek empowers businesses to optimize their IT strategies for enhanced productivity and growth.

📋 Description

• Provide excellent client support via telephone and e-mail • Effectively address system alerts generated by NexusTek's monitoring systems • Maintain advanced administrative competencies of all NOC tools and products • Monitor Security alerts and follow documented processes • Perform root cause analysis to completion and resolution • Maintain comprehensive notes in ConnectWise and update cases as needed until resolved • Identify alerts that can be tuned to be more valuable • Identify and propose new ideas for improving department effectiveness • Own and manage escalated support cases • Perform automation and scripting • Troubleshooting will require skills in various technologies

🎯 Requirements

• Proactive and independent technology enthusiast • Performs a variety of tier I technical support responsibilities • Working knowledge of information technology and desktop support • Excellent client support via telephone and e-mail • Effectively address system alerts generated by NexusTek's monitoring systems • Maintain advanced administrative competencies of all NOC tools and products • Monitor Security alerts • Perform root cause analysis to completion and resolution • Maintain comprehensive notes in ConnectWise • Identify alerts that can be tuned to be more valuable • Identify and propose new ideas for improving department effectiveness • Own and manage escalated support cases • Perform automation and scripting • Troubleshooting in Backup and disaster recovery, AV solutions, Spam solutions, Patching solutions, DNS, SSL-Certs, DRaaS, FWaaS, Windows Server, Office 365, and MSP applications like ConnectWise, N-Able, and IT Glue desirable • One or more of the following certifications may be required: CompTIA Network+ and/or Security+ (or comparable) Microsoft Entry Level Certification: Windows Server or Azure

🏖️ Benefits

• Four weeks of annual accrued PTO • Seven paid national holidays • Medical, dental, vision options • Company-paid life insurance, short and long-term disability • Voluntary benefits such as critical illness and accident • Voluntary Legal Shield and identity theft protection • Discretionary annual 401k match plan • Generous employee referral bonus plan • Employee Assistance Program • Access to over 90,000+ courses in ADP My Learning • StandOut employee engagement tools • Eligible to apply for a Pluralsight license • Eligible to apply for NexusTek Technical Academy or Leadership Academy