Lead Revenue Cycle Specialist – Patient Contact Center

🕒 May 12

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Northeast Georgia Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

⚕️ Healthcare Insurance

Healthcare Insurance

Northeast Georgia Health System is a healthcare organization dedicated to improving the health of the community it serves. With a presence that includes 5 hospitals, 6 urgent care locations, and more than 110 doctor's offices, imaging centers, cancer treatment centers, and laboratories, the system offers a comprehensive range of medical services. It provides career opportunities in various areas, including nursing, allied health, and support services, as well as residencies and fellowships for healthcare professionals. The organization is committed to its mission through adherence to core values, offering employee benefits, and engaging in community activities. With locations providing access to both metropolitan and natural amenities, it emphasizes quality of life for employees and residents in Northeast Georgia.

📋 Description

• Assists in monitoring call volumes to ensure achievement of service standards • Responsible for specialty accounts including high balance accounts, payroll deduction and long-term payment plan processing • Provides staff with support, answering questions and ensuring the team consistently provides accurate information and exceptional customer service • Responds as needed to escalated calls and serves as department liaison for systemwide Patient Complaint Management System • Assists with monitoring daily, weekly, monthly Patient Contact Center reports to achieve goals and service standards • Assists with monitoring the team’s customer service skills, working with the Patient Contact Center leadership in identifying areas that require further development/training • Strive to provide all customers with outstanding customer experience • Collect, analyze and summarize data and track trends from various performance and audit reports

🎯 Requirements

• CPAR Certification • High School Diploma • Five (5) years minimum collection, hospital or business office experience • Working knowledge of the Revenue Cycle processes and goals • Personal computer proficiency to include all Microsoft Office programs and Revenue Cycle systems necessary to perform job duties • Excellent problem-solving skills with attention to details • Excellent customer service skills • Excellent verbal and written communication skills • Ability to work independently within guidelines • Can adapt to change quickly in a fast-paced demanding environment. • Maintains thorough understanding of the Patient Complaint Management System • Working knowledge of automated dialer systems • Ability to prioritize, organize, and coordinate daily workload • Ability to serve as a resource for all Revenue Cycle personnel from pre-services through collections.

🏖️ Benefits

• Remote for Georgia Residents ONLY