Revenue Cycle Specialist Lead – CPAR Certification Required

🔥 15 hours ago

🇬🇪 Georgia – Remote

⏰ Full Time

🟠 Senior

✨ Revenue Cycle Specialist

👻 Ghost score 10%

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Northeast Georgia Health System

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

⚕️ Healthcare Insurance

Healthcare • Healthcare Insurance

Northeast Georgia Health System is a healthcare organization dedicated to improving the health of the community it serves. With a presence that includes 5 hospitals, 6 urgent care locations, and more than 110 doctor's offices, imaging centers, cancer treatment centers, and laboratories, the system offers a comprehensive range of medical services. It provides career opportunities in various areas, including nursing, allied health, and support services, as well as residencies and fellowships for healthcare professionals. The organization is committed to its mission through adherence to core values, offering employee benefits, and engaging in community activities. With locations providing access to both metropolitan and natural amenities, it emphasizes quality of life for employees and residents in Northeast Georgia.

📋 Description

• Assist Patient Contact Center Supervisors and Manager with day-to-day operations • Monitor call volumes and take calls during high-volume periods • Manage specialty accounts, including high-balance, payroll deduction, long-term payment plans, deceased and estate accounts, bad address/held statement, bankruptcy, and client billing and collections • Support staff by answering questions and ensuring accurate information and exceptional customer service • Respond to escalated calls and serve as department liaison for the systemwide Patient Complaint Management System • Monitor daily, weekly, and monthly Patient Contact Center reports and service standards • Assist with staff development, onboarding, training, performance monitoring, coaching, and cross-training • Ensure Patient Contact Center compliance with standards, guidelines, and policies • Track quality, productivity, and key performance metrics • Report, analyze, and resolve system, customer, and operational issues • Resolve customer questions, problems, complaints, and escalations • Review specialty accounts for resolution and trends; process rebilling, collection referrals, deceased and bankruptcy accounts, bad address and held statement accounts • Bill and collect client non-patient balances • Manage payroll deduction and long-term payment plan processes, including recourse and reconciliation • Collect, analyze, summarize, and trend performance and audit data • Manage call center tools and resources, including auto-dialer maintenance, campaign revisions, and call statistics • Assist with vendor liaison activities, invoice processing, reconciliation reports, account transfers, system requests, and visits • Maintain knowledge of patient accounts, revenue cycle operations, insurance billing, collections, state collection laws, and FDCPA requirements • Perform Patient Contact Center Representative duties, including accepting calls, collecting outstanding balances, offering payment arrangements, reviewing and correcting account balances, and documenting account actions

🎯 Requirements

• CPAR Certification required • High School Diploma required • Five (5) years minimum collection, hospital or business office experience • Working knowledge of Revenue Cycle processes and goals • Personal computer proficiency, including all Microsoft Office programs and necessary Revenue Cycle systems • Excellent problem-solving skills with attention to detail • Excellent customer service skills • Excellent verbal and written communication skills • Ability to work independently within guidelines • Ability to adapt quickly to change in a fast-paced, demanding environment • Thorough understanding of the Patient Complaint Management System • Working knowledge of automated dialer systems • Ability to prioritize, organize, and coordinate daily workload • Ability to serve as a resource for Revenue Cycle personnel from pre-services through collections • Knowledge of insurance, patient billing, and collections • Advanced knowledge of state collection laws and the Fair Debt Collection Practices Act • Ability to perform Patient Contact Center Representative duties • Ability to read, write, reason, talk, and use a keyboard • Ability to occasionally lift and carry up to 20 lbs

🏖️ Benefits

• Equal Opportunity Employer • Employee investment and support for personal and professional goals • Staff development opportunities • Attendance and positive-attitude support under facility policies