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n Human Resources & Management Systems [ nHRMS ]
HR Tech • B2B • Education
n Human Resources & Management Systems [ nHRMS ] is a boutique strategic HR consultancy and HR technology implementation firm that provides end-to-end HR solutions for growing organizations. They deliver talent acquisition and executive search, HR advisory, leadership development, HR process optimization, build-operate-transfer HR teams, and HR technology implementation, along with hybrid job-guaranteed training programs for HR careers. nHRMS serves primarily B2B clients, integrates with major HR/payroll platforms, and emphasizes personalized, measurable HR outcomes and long-term partnerships.
Manager, Technical Writing
Job not on LinkedIn
October 30
n Human Resources & Management Systems [ nHRMS ]
HR Tech • B2B • Education
n Human Resources & Management Systems [ nHRMS ] is a boutique strategic HR consultancy and HR technology implementation firm that provides end-to-end HR solutions for growing organizations. They deliver talent acquisition and executive search, HR advisory, leadership development, HR process optimization, build-operate-transfer HR teams, and HR technology implementation, along with hybrid job-guaranteed training programs for HR careers. nHRMS serves primarily B2B clients, integrates with major HR/payroll platforms, and emphasizes personalized, measurable HR outcomes and long-term partnerships.
📋 Description
• Create, structure, and maintain product documentation, FAQs, and process guides in a clear, concise, and user-friendly manner. • Translate complex technical concepts into simple, customer-friendly explanations. • Fine-tune AI-driven responses and optimize Freshworks AI (Freddy AI) capabilities. • Define content standards, editorial style guides, and workflows to ensure accuracy. • Analyze recurring support queries, identify content gaps, and refine knowledge assets. • Collaborate with product managers, engineers, and customer support teams. • Monitor knowledge base usage, AI agent success metrics, and customer self-service adoption.
🎯 Requirements
• 5–7 years of experience in knowledge management, technical writing, or product support documentation. • Proven ability to write, edit, and organize technical content for diverse audiences. • Strong working knowledge of Freshworks AI (Freddy AI, bots, automation) or similar AI-driven CX platforms. • Familiarity with information architecture, content structuring, and taxonomy design. • Analytical ability to derive insights from customer queries and translate them into clear, actionable documentation. • Excellent written and verbal communication with meticulous attention to detail.
🏖️ Benefits
• Not specified
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