NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Business Consultant, VRS, CX
October 9
NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Own customers’ business case and drive increased adoption and bottom-line ROI value of NiCE solutions • Provide best practice guidance to ensure customer optimizes their business process • Design change strategy across people, process & technology • Serve as lead consulting program leader, creating and owning the business case for a multi-tiered customer offering • Organize and guide application and domain business consultants through program leadership
🎯 Requirements
• Strong mix consulting and operations experience • Proven ability to influence cross-functional teams with or without formal authority • Experience in maturing VRS methodology and delivery of services • Experience in direct consulting delivery of strategic advisory engagements • Expertise in leading customers through Contact Center/CCaaS Digital transformations
🏖️ Benefits
• Join an ever-growing, market disrupting, global company • Work in a fast-paced, collaborative, and creative environment • Endless internal career opportunities across multiple roles, disciplines, domains, and locations
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