Client Services Project Manager, CX

🕒 May 23

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👷‍♀️ Project Manager

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Manage delivery of software and AI-enabled projects under guidance of senior project managers. • Maintaining project plans, schedules, RAID logs, and delivery documentation. • Track project progress, risks, and dependencies and escalate as needed. • Prepare and contribute to customer and internal status communications. • Coordinate meetings, action items, and follow-ups across cross-functional teams. • Support adherence to delivery processes, PMO standards, and best practices. • Adapt to changing project priorities while maintaining attention to detail.

🎯 Requirements

• Up to 4 years of experience supporting customer-facing software or SaaS projects. • Foundational understanding of AI, Agile, Waterfall, or hybrid delivery methodologies. • Experience working in AI, technical, or SaaS environments preferred. • Developing problem-solving and risk-awareness skills. • Strong written and verbal communication skills with attention to detail. • Familiarity with project management tools such as Smartsheet, Jira, MS Project, or Salesforce. • PMP, AI, or similar certification a plus

🏖️ Benefits

• Join an ever-growing, market disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment! As the market leader, every day at NiCE is a chance to learn and grow, and there are endless internal career opportunities across multiple roles, disciplines, domains, and locations. If you are passionate, innovative, and excited to constantly raise the bar, you may just be our next NiCEr!