NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Customer Success Manager
17 hours ago
NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Guide customers in strategically utilizing Cognigy technology • Conduct structured discovery and coordinate solutions • Provide expert assessments and articulate business value • Engage with enterprise executives • Define and track customer success metrics • Design and implement retention strategies • Create tailored engagement plans • Craft sales proposals • Develop customer advocates • Collaborate with Sales and Technical teams
🎯 Requirements
• 5+ years as a CSM in software • Track record of retention and product adoption • Deep understanding of SaaS value • Strong communication skills • Empathy and customer‑first mindset • CRM & CS tool experience • Willingness to travel 30% • Strong understanding of IT and SaaS processes
🏖️ Benefits
• Join an ever-growing, market disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities • Chance to learn and grow daily
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