NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
Director of AI Adoption – Enablement
Job not on LinkedIn
October 10
NICE
SaaS • Artificial Intelligence • Telecommunications
NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.
📋 Description
• Scale adoption through AI tools, automation, and inventive practices. • Drive interaction and consumption-based revenue from AI solutions. • Own and evolve the enterprise AI adoption roadmap aligned with business goals. • Design scalable processes and frameworks for AI adoption across customer segments. • Lead integration of autonomous AI agents into workflows, ensuring alignment with human teams. • Engage directly with customer executives in presales and post-sale scenarios. • Transform Day 2+ learnings into best practices for future delivery. • Influence delivery teams by integrating post-deployment insights into upfront design. • Lead escalations and ensure alignment across internal and external stakeholders. • Develop internal AI enablement programs to upskill cross-functional teams. • Simplify processes and remove barriers to accelerate success. • Resolve critical customer issues with urgency and precision. • Collaborate with Product, Sales, and AI leadership on roadmap and strategy.
🎯 Requirements
• 20+ years of experience in customer success, contact centers, or B2B technology. • 0+ years of experience leading large, high-performance teams. • Proven success managing relationships with Fortune 500 brands. • AI solutions delivery and adoption experience. • Strong understanding of customer success or business consulting and services KPIs, with a track record of driving measurable improvements. • Ability to communicate complex software concepts to enterprise-level executives.
🏖️ Benefits
• Health insurance • 401(k) plan • Paid time off • Flexible work arrangements • Professional development opportunities
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