Integration Engineer

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🔥 0 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Document integration patterns and communicate technical guidance to partners with varying expertise levels. • Build sample applications and proof-of-concept integrations for common patterns. • Troubleshoot partner integration challenges hands-on. • Translate partner feedback into clear problem statements for Product and Engineering teams. • Maintain integration examples and internal tooling for partner onboarding.

🎯 Requirements

• BS or MS in Computer Science or related degree (or equivalent practical experience) • 3+ years of professional software development experience • Strong proficiency in one or more languages: JavaScript/TypeScript, Python, Java, C#/.NET • Experience building integrations with RESTful APIs (authentication, error handling, third-party platforms) • Solid understanding of web technologies (HTTP, WebSocket, JSON, OAuth) • Strong debugging skills across integration scenarios (API failures, authentication issues, network-level troubleshooting) • Excellent communication skills—explain technical concepts clearly to both technical and non-technical audiences • Strong problem-solving approach—clarify ambiguous requirements and nail down root causes • Experience collaborating with external partners, customers, or developer communities in a technical capacity • Partner empathy—understand partner needs and build solutions that meet them where they are.

🏖️ Benefits

• Join the DEVone team—a high-impact engineering group within NICE CXone. • Build the examples and tools that enable hundreds of partners to integrate with CXone. • Work directly with partners—combining hands-on coding with relationship building. • Influence platform direction by bringing partner feedback to product teams. • Gain deep expertise in contact center technology, real-time streaming, and AI integration. • Work on diverse challenges where communication skills are as important as code.