Manager, PreSales Engineering, AI

🔥 1 minute ago

🇳🇱 Netherlands – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🔍 Pre-sales Engineer

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Lead the Sales Engineering team across Benelux, France, and Nordics • Personally support strategic deals as a hands-on frontline manager • Own market penetration and drive sustained new-business growth across the regions • Drive lead-generation initiatives with marketing and regional sales • Build and scale team thought leadership • Prioritize demo pitches and team activities • Lead presales efforts on RFPs with the regional Bid Manager • Connect technical capabilities with solution requirements, business impact, customer experience, and ROI • Support Customer Success with strategic upsell opportunities • Engage customer and partner stakeholders from technical contacts to VP level • Delegate work and prioritize activities autonomously • Liaise with regional sales and Customer Success leaders • Monitor the competitive conversational AI landscape • Facilitate internal training for the team • Report to the Senior Director, PreSales Engineering, AI • Lead a team of 5–6 Sales Engineers

🎯 Requirements

• Experience in enterprise software, ideally with contact center or automation technologies, either at a software company or building custom solutions • Proven team lead or manager experience • Experience leading a team and conducting regular 1:1s • Ability to coach individuals and build a high-performing team • Foundational understanding of technology and AI • Deep understanding of Conversational AI technologies, including GenAI, LLMs, speech-to-text (STT), and text-to-speech (TTS) solutions • Familiarity with agentic AI concepts such as RAG, MCP, and A2A communication • Strong selling skills, including qualifying opportunities, building rapport, and demonstrating product value • Excellent communication and collaboration skills • Full people-management responsibilities • Ability to stay current with conversational AI trends • Ability to work under pressure with tight presentation deadlines and unexpected team gaps • Curious and adaptable mindset

🏖️ Benefits

• Fast-paced, collaborative, and creative work environment • Opportunities to learn and grow • Internal career opportunities across multiple roles, disciplines, domains, and locations • Equal opportunity employment