Sales Engineer

🕒 2 days ago

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

🔴 Lead

💸 Sales Engineer

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own discovery calls and technical deep dives to uncover pain points and identify opportunities across NiCE's Customer Service Automation portfolio • Deliver customized, high-impact demos and presentations that paint a vision of what exceptional customer experience looks like • Craft creative, differentiated responses to RFIs and RFPs that go beyond checkbox compliance • Design and execute proof-of-value that demonstrate real-world value and accelerate deal velocity • Continuously track market trends, competitive positioning, and emerging technologies across AI, digital, analytics, and cloud platforms • Provide technical expertise and upskill others across adjacent teams, becoming a go-to voice for AI

🎯 Requirements

• 7+ years in a solutions engineering, pre-sales, or sales architecture role • 7+ years of consulting or customer engagement experience • 5+ years of contact center experience, with deep familiarity of the CCaaS landscape • Proven track record delivering best-in-class solutions with strong work examples • Strong JavaScript programming and scripting skills • Hands-on experience with conversational AI, chatbots, virtual agents, or low-code automation platforms • Familiarity with knowledge management, asynchronous messaging, and omnichannel engagement solutions • Experience with enterprise SaaS architecture, APIs, and integrations • Working knowledge of web technologies: HTML, JavaScript, CSS, DOM, and browser developer tools • Comfortable leveraging AI-assisted coding tools and vibe coding techniques to rapidly prototype and iterate on solutions • Strong business acumen able to quickly understand new business processes and connect technology to revenue and profit outcomes • Analytically minded with excellent problem-solving, presentation, and storytelling skills • Ability to draw out root causes, not just symptoms, and apply creative thinking to solve them • Skilled at managing multiple priorities and deliverables across concurrent client engagements • Bachelor's degree in a related technology field; MBA preferred • Experience with NiCE, Cognigy, or comparable CCaaS / conversational AI platforms

🏖️ Benefits

• Join an ever-growing, market disrupting, global company • Continuous learning and growth opportunities • Potential for internal career opportunities across roles, disciplines, domains, and locations