Senior Cloud Systems Administrator – Night Shift

🕒 April 23

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟠 Senior

⌨️ Systems Administrator

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Maintain, monitor, and support a production infrastructure environment • Supports multiple systems or applications of medium to high complexity • Follows defined procedures to monitor systems and resolve issues • Analyzes and reports on operational metrics to understand performance and ensure success in process improvements • Performs routine maintenance tasks for infrastructure systems such as backups, patching, application versions, etc. • Manage DNS, FTP, IIS, and Application environments • Set up and maintain server system and file security • Maintain documentation of servers and related infrastructure equipment • Participate in the On-Call rotation • Communicates events to stakeholders, teams, and leadership • Work with cabling, racking, and other tasks in Physical Data Centers (Some Travel May Be Required) • Create user accounts • Updating Production Server Resources and Sizing • Follow the company Code of Ethics and CXone policies and procedures at all times.

🎯 Requirements

• Windows Server Operating System • Microsoft OS Patching and Critical Updates • Intermediate Level of System Troubleshooting Skills • 5+ years working in a large production infrastructure • 5+ years in Windows Server Administration in a Production Environment • 5+ years configuring server hardware and OS • Knowledge of Windows Domains, Active Directory, DNS, Mail • Experience managing VMware environment • Experience working with Hardware Replacements/Vendor Work • Experience working in a PCI / Cyber Essentials compliant environment • Experience working with SAN • Experience working with Okta • Experience working with Change Management • Experience managing HP branded servers • Experience managing Cisco UCS • Linux administration • Experience monitoring and maintaining AWS environments. • Experience working with PowerShell and other scripting languages

🏖️ Benefits

• Learn more about the Benefits at NICE • Join an ever-growing, market-disrupting, global company where the teams – comprised of the best of the best – work in a fast-paced, collaborative, and creative environment!