Senior Data and Insights Analyst

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August 12

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NICE

WebsiteLinkedInAll Job Openings

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

📋 Description

• Want to be part of a community that focuses on work-life balance, provides competitive salary and fantastic opportunities? • Backroom Offshoring Inc. is a KPO company experiencing strong dynamic growth and we want you to be part of it! Located at One West Aeropark in Clark Pampanga, a world-class building with top facilities, a conducive work environment is guaranteed! • About the Client: At Client, we’re here to make running a business beautiful. By making small businesses more efficient every day, connecting them with big business technology and empowering a community behind them, their potential is limitless. When that happens, we’re not only helping small businesses, we’ll be building a stronger economy that can change the world. • About the Role: As the key Senior Data & Insights Analyst on the Global Sales Operations team, you will play a pivotal role in creating, maintaining, and troubleshooting critical Sales Operations reports and dashboards. This position demands a sharp analytical mindset, with the ability to interpret complex systems and logic to deliver clear, actionable insights. The successful candidate will report directly to the Global Sales Operations Manager, working alongside a dynamic sales operations team responsible for analyzing sales performance, optimizing processes, and providing strategic recommendations to enhance overall sales efficiency and growth. • Duties and Responsibilities: • Data Collection and Analysis • Gather and interpret data from multiple sources, ensuring accuracy and relevance. Collaborate with the Global and Regional Sales Operations teams in order to effectively pull this data. • Conduct thorough analysis to identify trends, patterns, and actionable insights that drive business decisions. • Dashboard and Report Development • Design, build, and maintain interactive dashboards and reports using Salesforce, CRMA (Salesforce Analytics Studio), Tableau, and Google Sheets. • Ensure visualizations are intuitive, accessible, and actionable for various business stakeholders. • Collaborate with the Global Sales Operations Manager to understand the specific data needs, then design customized visualizations that meet these requirements. Ensure these reports/dashboards align with the organization’s goals and facilitate strategic decision-making. • Data Quality and Integrity • Ensure data is consistently clean, accurate, and properly structured for visualization. • Scrutinize data for inconsistencies, errors, or missing information leveraging various standard business reports and dashboards for validation. • Implement data validation techniques and work with data engineers or IT teams when necessary. • Success looks like: • Quality, accuracy and timeliness of information. • Collaboration with Sales Operations team members to understand and gather clear data requirements for accurate and requested reports/dashboards. • Delivery of high-impact dashboards that provide clear, actionable insights to drive strategic decisions. • Work Setup: Work from home setup • Work Schedule: 6:00am to 2:30pm PH time

🎯 Requirements

• Analytical thinker with a strategic mindset. • Detail-oriented with a focus on accuracy in analysis. • Strong problem-solving and decision-making abilities. • Ability to collaborate effectively with team lead and manager. • Proactive and adaptable in a fast-paced environment. • A bias towards action and flexibility to adapt to change. • Data Collection and Analysis • Gather and interpret data from multiple sources, ensuring accuracy and relevance. Collaborate with the Global and Regional Sales Operations teams in order to effectively pull this data. • Conduct thorough analysis to identify trends, patterns, and actionable insights that drive business decisions. • Dashboard and Report Development • Design, build, and maintain interactive dashboards and reports using Salesforce, CRMA (Salesforce Analytics Studio), Tableau, and Google Sheets. • Ensure visualizations are intuitive, accessible, and actionable for various business stakeholders. • Collaborate with the Global Sales Operations Manager to understand the specific data needs, then design customized visualizations that meet these requirements. Ensure these reports/dashboards align with the organization’s goals and facilitate strategic decision-making. • Data Quality and Integrity • Ensure data is consistently clean, accurate, and properly structured for visualization. • Scrutinize data for inconsistencies, errors, or missing information leveraging various standard business reports and dashboards for validation. • Implement data validation techniques and work with data engineers or IT teams when necessary.

🏖️ Benefits

• HMO on your first day + Free coverage for 2 dependents on your 2nd year • Government-mandated benefits • 20 Annual Leave Credits • 13th-month pay • Birthday Leave • Bereavement Leave • Onboarding training • Monthly employee engagement • Birthday Gift • Weekly treats • Christmas Hamper • Anniversary Gift • Opportunity to travel