Senior Director, AI Transformation

🕒 May 14

🏖️ New Jersey, Texas, +1 more states – Remote

🏖️ New Jersey – Remote 🤠 Texas – Remote ⛷️ Utah – Remote

⏰ Full Time

🟠 Senior

🤖 Artificial Intelligence

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NICE

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 1991

☁️ SaaS

🤖 Artificial Intelligence

📡 Telecommunications

SaaS • Artificial Intelligence • Telecommunications

NICE is a leading provider of AI-powered customer service automation solutions, transforming contact centers into world-class customer experience centers. Their CXone Mpower platform offers end-to-end automation of customer service workflows, integrating human and AI agents to deliver efficient and personalized customer interactions. NICE's offerings include AI for customer experience, digital and self-service solutions, workforce engagement and management, and complete cloud-based contact center platforms. They are recognized as a leader in the Contact Center as a Service (CCaaS) industry, providing tools for increased operational efficiency, employee engagement, and enhanced customer satisfaction.

📋 Description

• Own the AI use case roadmap across functions • Partner closely with the CIO to ensure business priorities are translated into the technical roadmap • Define what needs to change and why • Own the adoption methodology and coach functional leaders in applying it • Provide hands-on involvement in the first 1–2 flagship programs

🎯 Requirements

• 2–4 years at a top-tier management consulting firm (McKinsey, BCG, Bain, or equivalent) • Subsequent industry experience at a technology or software company in a role that required working closely with IT or engineering leadership • A track record of crossing the line from strategy into execution • Credible with both technical and business audiences • Demonstrated experience deploying AI at enterprise scale • Comfortable operating without full authority • Rigorous thinker who writes clearly • Brings a point of view on what AI should do at NICE • MBA from a top program

🏖️ Benefits

• Join an ever-growing, market-disrupting, global company • Fast-paced, collaborative, and creative environment • Endless internal career opportunities • Passionate and innovative culture